Fixed Ops Journal - December 2022 - F3

FIXED OPS JOURNAL
14
inside
December 2022
16
features
8 Cover story: Ford's Frederiek Toney refl ects on
his impactful career improving dealership service
14 Stay current: The latest EV safety training a
must for all dealership staff
16 Tok 'n roll: Social media platform shows what
makes service departments tik
20 Check-in: How is Bristol Honda's service
department faring 8 months after Fixed Ops Director
Shawn Butler's arrival?
departments
4 Editor's Letter
6 Other Voices
25 Legal Lane
20
22
the toolbox
22 Spotlight
23 Feedback
23 Fixed in Time
23 Newsmaker
24 3 Things
24 Service Counter
25 Overheard
ON THE COVER: Frederiek Toney visits the
service department at Jack Demmer Auto
Group in Dearborn, Mich., not far from Ford
World Headquarters. Toney, who is stepping
down after 13 years leading the automaker's
service and parts operation, is widely credited
with improving how dealerships interact with
service customers and repair their vehicles.
Story on PAGE 8.
COVER PHOTOGRAPH BY ROGER HART
Fixed Ops Journal Staff
EDITOR: Dan Shine l SENIOR DIRECTOR OF EDITORIAL OPERATIONS: Mary Beth Vander Schaaf
DESIGNER: Steve Massie l REPORTER: Richard Truett
COPY EDITORS: Amy Butters, Tim Good, Elizabeth Hardy, Michele Jacques, Carrie Roca, Ellen Villafuerte
CORRESPONDENTS: Mark Elias, Ken Wysocky

ADVERTISING: Sara Hartman, Business Development Manager, shartman@autonews.com
DECEMBER 2022 PAGE 3

Fixed Ops Journal - December 2022

Table of Contents for the Digital Edition of Fixed Ops Journal - December 2022

Fixed Ops Journal - December 2022 - Intro
Fixed Ops Journal - December 2022 - F1
Fixed Ops Journal - December 2022 - F2
Fixed Ops Journal - December 2022 - F3
Fixed Ops Journal - December 2022 - F4
Fixed Ops Journal - December 2022 - F5
Fixed Ops Journal - December 2022 - F6
Fixed Ops Journal - December 2022 - F7
Fixed Ops Journal - December 2022 - F8
Fixed Ops Journal - December 2022 - F9
Fixed Ops Journal - December 2022 - F10
Fixed Ops Journal - December 2022 - F11
Fixed Ops Journal - December 2022 - F12
Fixed Ops Journal - December 2022 - F13
Fixed Ops Journal - December 2022 - F14
Fixed Ops Journal - December 2022 - F15
Fixed Ops Journal - December 2022 - F16
Fixed Ops Journal - December 2022 - F17
Fixed Ops Journal - December 2022 - F18
Fixed Ops Journal - December 2022 - F19
Fixed Ops Journal - December 2022 - F20
Fixed Ops Journal - December 2022 - F21
Fixed Ops Journal - December 2022 - F22
Fixed Ops Journal - December 2022 - F23
Fixed Ops Journal - December 2022 - F24
Fixed Ops Journal - December 2022 - F25
Fixed Ops Journal - December 2022 - F26
Fixed Ops Journal - December 2022 - F27
Fixed Ops Journal - December 2022 - F28
https://www.nxtbook.com/nxtbooks/crain/fixedops_202212
https://www.nxtbook.com/nxtbooks/crain/fixedops_202210
https://www.nxtbook.com/nxtbooks/crain/fixedops_202208
https://www.nxtbook.com/nxtbooks/crain/fixedops_202206
https://www.nxtbook.com/nxtbooks/crain/fixedops_202204
https://www.nxtbook.com/nxtbooks/crain/fixedops_202202
https://www.nxtbook.com/nxtbooks/crain/fixedops_202112
https://www.nxtbook.com/nxtbooks/crain/fixedops_202110
https://www.nxtbook.com/nxtbooks/crain/fixedops_202108
https://www.nxtbook.com/nxtbooks/crain/fixedops_202106
https://www.nxtbook.com/nxtbooks/crain/fixedops_202104
https://www.nxtbook.com/nxtbooks/crain/fixedops_202102
https://www.nxtbook.com/nxtbooks/crain/fixedops_202012
https://www.nxtbook.com/nxtbooks/crain/fixedops_202010
https://www.nxtbook.com/nxtbooks/crain/fixedops_202008
https://www.nxtbook.com/nxtbooks/crain/fixedops_202006
https://www.nxtbook.com/nxtbooks/crain/fixedops_202004
https://www.nxtbook.com/nxtbooks/crain/fixedops_202002
https://www.nxtbook.com/nxtbooks/crain/fixedops_201912
https://www.nxtbook.com/nxtbooks/crain/fixedops_201910
https://www.nxtbook.com/nxtbooks/crain/fixedops_201908
https://www.nxtbook.com/nxtbooks/crain/fixedops_201906
https://www.nxtbook.com/nxtbooks/crain/fixedops_201904
https://www.nxtbook.com/nxtbooks/crain/fixedops_201902
https://www.nxtbook.com/nxtbooks/crain/fixedops_201812
https://www.nxtbook.com/nxtbooks/crain/fixedops_201810
https://www.nxtbook.com/nxtbooks/crain/fixedops_201808
https://www.nxtbook.com/nxtbooks/crain/fixedops_201806
https://www.nxtbook.com/nxtbooks/crain/fixedops_201804
https://www.nxtbook.com/nxtbooks/crain/fixedops_201802
https://www.nxtbook.com/nxtbooks/crain/fixedops_201712
https://www.nxtbook.com/nxtbooks/crain/fixedops_201709
https://www.nxtbook.com/nxtbooks/crain/fixedops_201706
https://www.nxtbook.com/nxtbooks/crain/fixedops_201704
https://www.nxtbook.com/nxtbooks/crain/fixedops_201702
https://www.nxtbook.com/nxtbooks/crain/fixedops_201611
https://www.nxtbook.com/nxtbooks/crain/fixedops_201608
https://www.nxtbook.com/nxtbooks/crain/fixedops_201605
https://www.nxtbook.com/nxtbooks/crain/fixedops_201602
https://www.nxtbook.com/nxtbooks/crain/fixedops_201708
https://www.nxtbookmedia.com