Crains New York - June 3, 2013 - (Page 6)
NY’s biggest hotel to
discontinue amenity
and lay off 55;
others to follow suit
BY LISA FICKENSCHER
The New York Hilton Midtown is
the largest hotel in the city, with
nearly 2,000 rooms. In August, it
will earn another distinction: It will
discontinue room service.
The move will eliminate 55 jobs.
It could also ignite an industrywide
trend. Other hotels, such as the
Hudson in New York and the Public in Chicago, are already nibbling
at the concept, offering meals delivered in brown paper bags.
It’s a cafeteria
The Hilton property on Sixth
Avenue, between West 53rd and
West 54th streets, will open a downmarket grab-and-go restaurant this
summer called Herb n’ Kitchen, a
cafeteria-style eatery that will offer
breakfast, lunch and dinner. The
plan was announced in October as
part of a larger initiative at the hotel
chain, which is simplifying its food
offerings at Double Tree by Hilton
and Embassy Suites as well.
What it didn’t mention then,
however, is that Herb n’ Kitchen will
6 | Crain’s New York Business | June 3, 2013
replace the room-service operation
at the midtown hotel.
“Like most full-service hotels,
New York Hilton Midtown has
continued to see a decline in traditional room-service requests over
the last several years,” said a
spokesman in a statement. The
Hilton Hawaiian Village was the
first Hilton to eliminate room service. In October, it put away the china and linen in favor of takeout.
Room service is a big moneyloser for hotels, said John Fox, senior vice president of PKF Consulting. “I don’t think anyone makes a
‘I don’t think
anyone makes a
profit on room
service because
of labor costs’
profit on room service because of its
labor costs,” he said, adding, “I’m
sure all the big hotels will be looking
at what Hilton is doing.”
And so, too, will the New York
Hotel & Motel Trades Council, the
union that represents the 55 work-
ers and thousands of other employees who work in the room-service
departments of the city’s hotels.
The hotel industry is clearly testing the waters. A couple of years ago,
the Grand Hyatt on East 42nd
Street scaled back its room-service
hours when it opened a 24-hour
grab-and-go market. The Hyatt’s
room service shuts down at 11 p.m.
Hotelier Ian Schrager’s Chicago
property, Public, delivers food in a
brown paper bag that’s left outside
guests’ doors. “People don’t like paying a $7 service delivery fee or waiting 45 minutes for their food or
greeting a server while they’re halfdressed,” he told Crain’s last year.
Breakfast-in-bed backlash?
But some consumers still have an
appetite for breakfast in bed. And
some wondered if there would be a
backlash. “Are there people who
won’t stay there because it doesn’t
have room service?” asked Mr. Fox.
The Marriott Marquis Times
Square, for one, offers room service
as late as 2 a.m. on Fridays and Saturdays, and until 1 a.m. the rest of
the week, and it has no plans to reduce the service, said a spokeswoman for the property.
“Room service is very important
at breakfast time,” she said. “It is not
a huge profit center, but if you are a
hotel of a certain brand or category,
it’s something you provide.” Ⅲ
by Andrew J. Hawkins
newscom
Hilton ends room service
in favor of grab-and-go grub
THE
INSIDER
Bank bill ignored, Quinn lashes out
C
ity Council Speaker Christine Quinn last week urged
the Bloomberg administration to quit dragging its
feet and implement a bank-regulating bill enacted
by the council over Mayor Michael Bloomberg’s veto last
year. But the bill’s advocates admit they will have to wait
until Mr. Bloomberg leaves office at year’s end.
In a letter to Deputy Mayor Robert Steel, Ms. Quinn
implored the administration to appoint a designee to the
Community Investment Advisory Board, which was called
for by the Responsible Banking Act of 2012.
“While I understand that it can
take time to select a qualified
candidate to appoint to the board,
it is regrettable that the
Bloomberg administration has
made no attempt to fulfill this
legal requirement and continues to
imply that doing so is not a
priority any time soon,” she wrote.
The bill requires banks to
disclose in exhaustive detail their
dealings in low-income
neighborhoods to be eligible to
hold the city’s money.
“You would think, between the
federal government and the state
government, we’d have enough
bank regulations,” Mr. Bloomberg
said last year. “I don’t know why
the City Council thinks that they
have the expertise, or can really
add anything other than just
adding costs to banks.”
A year later, he has not named
anyone to the advisory board,
which would oversee the data
collection and analysis. A deadline
for its initial report has passed.
“In order to perform its
functions and meet its statutory
deadlines, it is imperative that the
board be convened without
further delay,” Ms. Quinn wrote.
“To this end, I urge the
Bloomberg administration to
carry out its legal responsibility
and immediately designate a
member to the board.”
Jaime Weisberg, an advocacy
associate at the Association for
Neighborhood and Housing
Development, which helped craft
the bill, said the council has little
recourse short of going to court.
She said the law will likely take
effect after Mr. Bloomberg’s term.
Ms. Quinn’s letter serves a
purpose for her mayoral
campaign, in that it distances
herself from Mr. Bloomberg. The
council speaker’s rivals have
portrayed her as too close to him.
Business’s
election strategy
A coalition of business and real
estate interests plans to spend $10
million to influence this year’s
City Council races and has
recruited a Barack Obama campaign
veteran. Ken Strasma, a national
expert on voter targeting who also
worked for Michael Bloomberg’s
2009 campaign, will help manage
the group’s field organization. The
plan is to spend $2 million on
voter identification and field
targeting in 25 races. The bulk of
the $10 million expenditure will
go toward mailings and radio and
television advertising.
Organizers involved with the
independent expenditure say the
goal is to elect pro-development,
pro-growth candidates to the
council. The new group, the Jobs
for New York PAC, is
spearheaded by the Real Estate
Board of New York, and includes
unions like the Mason Tenders
District Council of Greater New
York, UFCW Local 1500, which
represents supermarket workers,
and the New York City District
Council of Carpenters.
Their ultimate goal may be to
elect candidates who straddle the
line between labor and business.
“It’s very important to make sure
there’s a really good balance,” said
Pat Purcell, political director at
UFCW.
REBNY attempted a similar
effort in 2009, pumping hundreds
of thousands of dollars into the
Independence Party, but failed to
pick up many new friends in the
council. Ⅲ
http://www.cbre.com
http://www.cbre.com
Table of Contents for the Digital Edition of Crains New York - June 3, 2013
Crains New York - June 3, 2013
IN THE BOROUGHS
IN THE MARKETS
THE INSIDER
BUSINESS PEOPLE
REAL ESTATE DEALS
OPINION
GREG DAVID
FOR THE RECORD
TOP ENTREPRENEURS
CLASSIFIEDS
NEW YORK, NEW YORK
SOURCE COFFEE
OUT AND ABOUT
SNAPS
Crains New York - June 3, 2013
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