Crains New York - July 15, 2013 - (Page 4)
Own a piece
of Luxury
IN THE
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by Aaron Elstein
Own a piece of New York
8,764–17,781 SF
Commercial Condominiums Available
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Downtown · Manhattan
OVER 60% SOLD
ONLY 3 UNITS REMAIN
David Lebenstein
Stephen Bellwood
Edward Kent
212.318.9737
212.318.9785
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Participants across the health care industry rely on us for the highest quality corporate
and transactional, regulatory, reimbursement, litigation, labor, and tax representation.
Hardball tactics
bring hard knocks
H
ardball tactics are a fact of life in the debt-collecting
business, but regulators say the field’s biggest player
stepped over the line. In a lawsuit settlement
unveiled last week, the Federal Trade Commission said
employees at Expert Global Solutions Inc. harassed consumers
by calling them repeatedly after promising to stop and tried to
collect debts whose amounts hadn’t been verified and which
people said they didn’t owe. Expert Global said it would make
changes and agreed to pay $3.2 million, the largest penalty
ever levied by the FTC against a third-party debt collector.
So who owns this charming enterprise? You may be interested to
know it’s JPMorgan Chase & Co.,
which at this point surely wishes
that it didn’t. Because embarrassing
as last week’s settlement may have
been, the cost was tiny compared
with the nearly $900 million in
losses generated by Expert Global
since the financial giant bought it
last decade.
The bank wouldn’t comment,
but JPMorgan’s relationship with
Expert Global goes back to at least
2006, when its private-equity investment division,One Equity Partners, arranged a $1.2 billion leveraged buyout of the company, then
called NCO Group. Regulatory filings show the bank and senior NCO
management financed the deal by
putting up $400 million in cash and
borrowing the rest.In 2008,JPMorgan invested another $200 million
and by last year controlled 81.5% of
its shares, according to Expert
Global’s most recent annual report.
The game plan was to build the
business via acquisitions, and snap-
ping up rivals did help boost Expert
Global’s revenue by about 50%,
reaching $1.5 billion in 2011. But
the weak economy and huge debt
burden stemming from the LBO
caused the company to gush red ink.
In 2011, after an Expert Global official told Bloomberg News the company was having “collectivity” problems, top management was replaced
and a 25-year veteran of JPMorgan
was named chief operating officer.
For its labors, JPMorgan has
reaped little. On the positive side of
the ledger, the bank has collected
$55 million in management and
transaction fees over the years from
Expert Global. On the other side,
the bank has paid the company the
same amount to collect debts from
delinquent Chase customers.
Worse, Expert Global is on the
hook to JPMorgan and other
shareholders for about $100 million worth of unpaid dividends.
Last month, JPMorgan said it
would get rid of its private-equity
division. Deals like this dud help
explain why. Ⅲ
$13B
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4 | Crain’s New York Business | July 15, 2013
bloomberg news
JPMORGAN CHASE & CO.’s total
profit through the first half of
2013. The bank is on pace to
exceed last year’s record earnings of $21 billion by 32%.
Although CEO Jamie Dimon said loan growth remains
“soft,” signs of an improving economy spurred the bank to
release another $1.5 billion in reserves that had been set
aside to cover possible loan losses. Such releases have
accounted for 20% of JPMorgan’s earnings this year.
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Table of Contents for the Digital Edition of Crains New York - July 15, 2013
Crains New York - July 15, 2013
IN THE BOROUGHS
IN THE MARKETS
SMALL BUSINESS
THE INSIDER
BUSINESS PEOPLE
OPINION
STEVE HINDY
GREG DAVID
REAL ESTATE DEALS
REPORT: HEALTH CARE
CLASSIFIEDS
FOR THE RECORD
NEW YORK, NEW YORK
SOURCE LUNCH
OUT AND ABOUT
SNAPS
Crains New York - July 15, 2013
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