The Bottom Line - Fall 2020 - 37

GOVERNMENT OPERATIONS
HOW WE ARE SUCCEEDING

MANAGING THROUGH
EXCEPTIONAL CIRCUMSTANCES
By Angelique Hayes Rice,
Associate Chief Financial Officer,
Government Operations Cluster

L

ike all parts of our government, the
Government Operations Cluster (GOC)
is managing through exceptional circumstances due to COVID-19. We are all striving
to maintain operations and to create a worklife balance as the pandemic has brought
us more meetings, longer hours and remote
everything. It has presented new challenges
and exasperated existing ones. Six months

into this national crisis and GOC is running
like a well-oiled machine, but those first few
weeks offered many hurdles.
In early March, GOC was faced with close
to 20 vacancies, four FMLAs, three pending
retirements (of institutional knowledge), and
two new hires requiring systems training. In
addition, approximately 30% of the Cluster
was not telework-ready. Moreover, we
played an active support role to several client
GOC CONTINUES

>

FALL 2020 | 37



The Bottom Line - Fall 2020

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