The Bottom Line - Fall 2020 - 39

GOVERNMENT OPERATIONS

HOW WE ARE SUCCEEDING

vacancies, and obstacles
present in moving towards
creating a 100% telework
environment were alleviated
largely by the team's foundation in the SMARTER culture.
Communication has been
key to acclimating to our new
normal. Chief of Management
Operations, Rhonda
Cheatham and Executive
Assistant, Anita Patterson
have managed the acquisition
and scheduling of our various virtual platforms and have
kept the team informed and
connected. We established
two weekly working group
meetings: 1) The Essentialsapproximately 30 staff
responsible for the delivery
of our "essential" functions
and services; and, 2) The
Incredibles-five senior managers overseeing the broader
functions of the Cluster. We
have hosted two All-Hands
meetings with the entire
Cluster via Zoom to address
GOC CONTINUES

TOP 10 ACTIONS
TAKEN IN FIRST 90 DAYS
1.	 Purchase Zoom subscription
2.	 Identify critical functions that could not be
done remotely- develop corresponding plan to
address
3.	 Setup Microsoft Teams for meetings and file
sharing
4.	 Acquire laptops from the Office of the Chief
Information Officer (OCIO); submit purchase
order request for additional laptops; coordinate
VPN setup and laptop distribution
5.	 Develop training materials and conduct job
training
6.	 Develop Virtual Onboarding program
7.	 Request/receive temporary systems access
for new employees from Office of Financial
Systems and Operations (OFOS)
8.	 Develop new procedures/processes for/with
client agencies who were experiencing similar
challenges and limitations towards conducting
routine business
9.	 Purchase Adobe Pro subscriptions for staff,
allowing us to modify documents and use a
digital signature
10.	 Interpret and apply the CARES Act and other
federal funding streams to our client agencies.

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FALL 2020 | 39



The Bottom Line - Fall 2020

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