Introducing the New Continuous Improvement Officer Jeffrey A. Gander J effrey A. Gander joined the OCFO on November 27 as the new Continuous Improvement Officer. Jeff, who earned a degree in Business Management from Clemson University and is a graduate of the Certified Management Practitioner Program at Georgetown comes to us with 12 years of experience in managing projects and teams that successfully achieve organizational goals and drive transformation. The following are his thoughts and insights about the job of Continuous Improvement Officer and the path forward on our continuous improvement journey. CLICK ON A QUESTION TO READ JEFF'S ANSWER 1. Why did you want to become the Continuous Improvement Officer for the OCFO? 2. Do you have immediate thoughts on what you want to do? 3. What work and other experiences will inform your actions and policies at the OCFO? 4. Are there immediate steps you will take to move the CI program forward? 5. This is a long term process. How can enthusiasm for the program be sustained? 6. How do you draw people out, so that they are willing to give you their frank opinions and suggestions, not just what they think you want to hear? WINTER 2018 | 7