That Will Shape the Consumer Landscape of the Future Normal life as we knew it has been upended by a global pandemic, laying the foundation that will shape the years ahead. On the following pages, Wunderman Thompson Intelligence shares a selection of trends-from its report, "The Future 100: 2.0.20"-that are most noteworthy for the retail design industry. Read on for a glimpse of the new consumer values and cultural behaviors that will impact us all... By EMILY SAFIAN-DEMERS 26 26-35_drm_0820_Future-Final.indd 1 7/24/20 5:54 PM