OCTOBER 2017, VOL. 24 NO. 10 D E A L E R M A G A Z I N E DIGITALDEALER.COM IN TERVIEW WITH O C T O B E R Pete Dorsch DORSCH FORD LINCOLN KIA Pg 20 2 0 1 7 , V O L . 2 4 THE SERVICE RECEPTION PROCESS REVEALED - JAW DROPPING N O . By Ed Kovalchick Pg 43 1 0 WHAT THE WORLD NEEDS NOW... By Dave Anderson Pg 4 MANAGING PEOPLE & PROCESSES FOR A STRONGER ROI By Chuck Barker Pg 16 TELL YOUR STORY! By Jim Boldebook Pg 18http://www.DIGITALDEALER.COM