Digital Dealer - November 2017 - 13

By Loyd H. Rawls
President/CEO,
The Rawls Group

// Ownership

Fallacy
Dr. Merlot and I met
up during a layover in
Charlotte in route to a
family business operating
three semi metro dealerships in the Midwest. In
our previous visit, we had
been dealing with a
daughter with a drug
issue. Now we were
focusing on preparing the
dealer's son and other
daughter to be approved
as successor dealers. We
arrived at a small airport,
and began the short drive
to Marge and Bill's
dealerships that they
received from Marge's
dad.
"Good morning Marge,"
the Dealer; "good morning

Bill," her husband of 37
years and the Service
Director. "Trust you have
recovered from the stress
of our last trip? How's
business? How's Cindy
doing in rehab?"
"We are doing about
as well as expected,"
responded Marge with

measured enthusiasm.
"Business remains decent
and the family is doing ok
as well."
"Cindy dropped out of
rehab," blurted Bill. "She
convinced me she can do
it on her own."
I was shocked at this
news. "Is she still in Indy

ENTITLEMENT IS A
FALLACY. ENTITLEMENT
IS A PROPAGATED
FANTASY, WITHOUT
SUBSTANCE THAT IS
DESTINED TO COLLAPSE
IN THE FACE OF
REALITY."

living with her ex-boyfriend?"
"No, she's here writing
service," responded Bill.
"You know we hate that
guy. Marge is bunking with
her at the townhouse to
help her stay away from
Michael and the meds."
"Your drug addict
daughter is working in
service!" Doc proclaimed
in disbelief. I quickly gave
Doc a 'zip-it' look and he
appeared to swallow his
disbelief.
Feeling a need to
explain Bill continued.
"We couldn't let her stay in
Indianapolis. We needed
to get her away from that
loser and make sure she
stays clean."
While Doc ran his
fingers through his hair in
disbelief, I acknowledged
Bill's good intentions and
encouraged him to complete the update. And then
as planned we reviewed
profiles of a suggested
shareholder's agreement
and real estate operating
agreement. As we finished
Marge inquired, "Loyd,
since I own all the stock
and real estate, please
tell me again why I need
a shareholder's agreement?"
"Sure" I responded.
"You and Bill plan to direct
ownership to your three
children, who do not get
along. Therefore, you
need to establish these
transfer restrictions and
buy-out terms because,
assuming their relationship

Continued on pg. 14

D I G I TA L D E A L E R . C O M

NOVEMBER 2017

13



http://www.DIGITALDEALER.COM

Table of Contents for the Digital Edition of Digital Dealer - November 2017

Digital Dealer - November 2017
Contents
A Letter from the Show Director
Don’t Be a “Management Jerk” and Steps for Handling Them!
Attempting a No-Huddle Offense? How’s That Working for You?
Is a Financial Partnership in Your Future?
Fallacy
You Can't Take a Train 500 Miles on 400 Miles of Track
4 Tech Tools That Decrease Employee Turnover
Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises
Retail Warranty Reimbursement: Leveling the Playing Field
Cracking the Car Code on Selling to the #1 Buyer: Women
Professional Voice-Over Secrets!
CAMERON JOHNSON Dealer Principal, Magic City Ford Lincoln
When It Comes to Social Media... Don't Step on a Rake
The Online Shopping Experience Has Radically Changed. Your Dealership Can Reap the Benefits.
The New Car Manager's Modern Guide to Merchandising
Top 3 Information Technology (IT) Recommendations for Stability and Increased Productivity at Your Dealership
That’ll Bee $128 Forda Tech Ta Lookatit - Ouchie
Only 5 ½ Cents- Per-Mile to Maintain a $50K Machine! Wow!
Digital Dealer - November 2017 - Digital Dealer - November 2017
Digital Dealer - November 2017 - Cover2
Digital Dealer - November 2017 - Contents
Digital Dealer - November 2017 - A Letter from the Show Director
Digital Dealer - November 2017 - 3
Digital Dealer - November 2017 - Don’t Be a “Management Jerk” and Steps for Handling Them!
Digital Dealer - November 2017 - 5
Digital Dealer - November 2017 - Attempting a No-Huddle Offense? How’s That Working for You?
Digital Dealer - November 2017 - 7
Digital Dealer - November 2017 - 8
Digital Dealer - November 2017 - Is a Financial Partnership in Your Future?
Digital Dealer - November 2017 - 10
Digital Dealer - November 2017 - 11
Digital Dealer - November 2017 - 12
Digital Dealer - November 2017 - Fallacy
Digital Dealer - November 2017 - 14
Digital Dealer - November 2017 - 15
Digital Dealer - November 2017 - You Can't Take a Train 500 Miles on 400 Miles of Track
Digital Dealer - November 2017 - 17
Digital Dealer - November 2017 - 18
Digital Dealer - November 2017 - 19
Digital Dealer - November 2017 - 4 Tech Tools That Decrease Employee Turnover
Digital Dealer - November 2017 - 21
Digital Dealer - November 2017 - Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises
Digital Dealer - November 2017 - 23
Digital Dealer - November 2017 - 24
Digital Dealer - November 2017 - Retail Warranty Reimbursement: Leveling the Playing Field
Digital Dealer - November 2017 - Cracking the Car Code on Selling to the #1 Buyer: Women
Digital Dealer - November 2017 - 27
Digital Dealer - November 2017 - Professional Voice-Over Secrets!
Digital Dealer - November 2017 - 29
Digital Dealer - November 2017 - CAMERON JOHNSON Dealer Principal, Magic City Ford Lincoln
Digital Dealer - November 2017 - 31
Digital Dealer - November 2017 - 32
Digital Dealer - November 2017 - 33
Digital Dealer - November 2017 - 34
Digital Dealer - November 2017 - 35
Digital Dealer - November 2017 - When It Comes to Social Media... Don't Step on a Rake
Digital Dealer - November 2017 - 37
Digital Dealer - November 2017 - The Online Shopping Experience Has Radically Changed. Your Dealership Can Reap the Benefits.
Digital Dealer - November 2017 - 39
Digital Dealer - November 2017 - The New Car Manager's Modern Guide to Merchandising
Digital Dealer - November 2017 - 41
Digital Dealer - November 2017 - Top 3 Information Technology (IT) Recommendations for Stability and Increased Productivity at Your Dealership
Digital Dealer - November 2017 - 43
Digital Dealer - November 2017 - That’ll Bee $128 Forda Tech Ta Lookatit - Ouchie
Digital Dealer - November 2017 - 45
Digital Dealer - November 2017 - Only 5 ½ Cents- Per-Mile to Maintain a $50K Machine! Wow!
Digital Dealer - November 2017 - 47
Digital Dealer - November 2017 - 48
Digital Dealer - November 2017 - Cover3
Digital Dealer - November 2017 - Cover4
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