Digital Dealer - December 2017 - 4

From the
Show Director

Dear Readers,
I am excited to share with you some exciting

We are also revamping our educational program

additions coming to the Digital Dealer 24 Con-

to offer a more navigable and comprehensive

ference & Expo (April 10-12, 2018 at the Orange

learning experience (stay tuned until the next

County Convention Center in Orlando, FL), as

issue of Dealer Magazine where I'll share more on

well as some local attractions to hit while you're

this)!

in Sunny Florida!

As you begin preparing for Digital Dealer 24,

We are thrilled to announce that one of our

remember that Orlando is one of the top tourist

keynote speakers will be Lior Arussy, one of

destinations! The conference venue is located

the world's authorities on customer experience,

only a few miles away from popular attractions

customer centricity and transformation. Lior,

such as Walt Disney World theme parks, Univer-

President of Strativity Group, provides a strategic

sal Studios, Chocolate Kingdom Factory Tours

framework that converts organizations from

and The Coca-Cola Orlando Eye (great options if

product to customer centricity. His methodology

you're bringing along your family).

enabled Mercedes Benz to take the number one
position in customer satisfaction in two years. He
is described by Fast Company Founding Editor,
William C. Taylor, as "one of the most provocative
business thinkers I know." He received the 2015
SmartCEO Circle of Excellence Award, and in
2015 was honored by CRM Magazine with their
"Influential Leaders" Award. He was also named
the #2 Top Global Guru in Customer Service by
Global Gurus.
Lior's Keynote is titled, "Automotive is Changing
Dramatically - Are You Future Ready?" (a topic
he touches on in his article on page 32). Lior will
share emerging trends changing auto business
forever, how to become future-ready, why change
resilience is the new core competency, and
how to unleash the power of employees and
customers to survive and thrive in the new auto
world. For any auto executive who wants to be
in business 10 years from now, this session is a
must-attend.

4

DECEMBER 2017

D I G I TA L D E A L E R . C O M

For nightlife and dining options, there's Minus5°
Ice Bar, B.B. King's Blues Club, Blue Martini,
Norman's (Caribbean cuisine), Delmonico's Italian
Steakhouse, Tapa Toro (Spanish small plates), and
more. If you're looking to have a late-night laugh
with your peers, the Improv Comedy Club &
Dinner Theatre is less than a mile away!
For more information on sessions, speakers and
learning opportunities, visit www.digitaldealer.
com/conference.
We hope you have a wonderful holiday season
and a happy New Year!
Sincerely,
David Southworth
- David Southworth
Vice President, Digital Dealer
David.Southworth@emeraldexpo.com
http://www.digitaldealer.com/conference http://www.digitaldealer.com/conference http://www.DIGITALDEALER.COM
Table of Contents for the Digital Edition of Digital Dealer - December 2017
