Digital Dealer - April 2019 - 23

AGENDA AT-A-GLANCE

FEATURED SESSIONS

DAY 1 | TUES. | APR. 9, 2019

SALES: MASTER THE CLOSE & FIND
THE MISSING 20-25 SALES A MONTH!

8:00am

Badge Pickup & Registration

9:00am - 9:50am

Concurrent 50-Min. Interactive
Sessions

10:05am - 10:55am

Concurrent 50-Min. Sessions

11:00am - 1:20pm

Expo Hall Grand Opening

12:00pm - 1:20pm

Lunch in Keynote Hall

1:25pm - 2:15pm

Concurrent 50-Min. Sessions

2:30pm - 3:20pm

Concurrent 50-Min. Sessions

3:30pm - 4:20pm

Product Demos in Expo Hall

3:30pm - 4:20pm

Tech Tank: The Latest in Tech

4:20pm - 5:20pm

Keynote Address: Built for Growth

5:20pm - 6:30pm

Cocktail Reception in Expo Hall

DAY 2 | WED. | APR. 10, 2019
8:00am

Badge Pickup & Registration

8:00am - 9:00am

Breakfast in Keynote Hall

9:00am - 9:50am

Concurrent 50-Min. Sessions

10:05am - 10:55am

Concurrent 50-Min. Sessions

11:00am - 12:00pm

Products Demos in Expo Hall

12:00pm - 1:20pm

Lunch in Keynote Hall

1:20pm - 2:10pm

Concurrent 50-Min. Sessions

2:25pm - 3:15pm

Concurrent 50-Min. Sessions

3:15pm

Product Demos in Expo Hall

3:15pm - 4:40pm

Tech Tank: The Latest in Tech

4:40pm - 5:30pm

Dealer Keynote Panel

9:00pm - 12:00am

DD26 Party at Mango's

DAY 3 | THURS. | APR. 11, 2019
8:00am

Badge Pickup & Registration

8:00am - 9:00am

Breakfast in Keynote Hall

9:00am - 9:50am

Keynote: Outshine the Competition

10:05am - 10:55am

Concurrent 50-Min. Sessions

11:00am

Expo Hall Closes

11:10am - 12:00pm

Concurrent 50-Min. Sessions

12:15pm - 1:05pm

Concurrent 50-Min. Sessions

(JUST 3 OF 100+)

The best dealerships know what they sell and work on how to
stop losing sales. That is called "managing your losses." Most
sales are lost because of lack of selling process, ineffective
salespeople, lack of skills, and the passion to be the best with
every selling opportunity that contact's your dealership. Join
George Dans, (known as "The World's Greatest Closer,")
of iMobile Training to learn how to improve your first up
closing ratio right now so that your team is prepared to meet
opportunity and close your customer on their first visit in the
most professional sound way.

DEALER OPS: MEET THE
EXPECTATIONS OF TODAY'S
CONSUMER

Hear first-hand and directly how one point of contact is
disrupting our industry in a positive way. Join Bill Bertrand
of Morries Automotive Group will share real-world insight on
how to utilize today's technologies in the digital world and
make them meet the expectations customers have once they
reach the dealership.
In an increasingly competitive market, Bill will share how
his dealership has reduced its overall personnel, increased
CSI, as well as backend finance gross. The employment
market is growing even more competitive and by deploying
this concept they have found a way to protect their tenure in
human capital.
Join this session to understand how their operation consistently produces 6 to 1 used to new ratios in a rural outlying
market and is consistently one of the top used-car stores in
the entire state. This presentation will focus largely on the
process of how to implement and why you should and must
get ahead of the trend now. Years ago, it was enough to price
competitively online, but today's market demands edge.

MARKETING: LEVERAGE DIGITAL
ADVERTISING TO WIN YOUR
MARKET

This panel focuses on the latest initiatives from three giants in
the digital world: Google, Facebook, and Pandora. Join Phil
Sura (UnityWorks), Julio Gonzalez (Google), Jessica Roberts
(Facebook), and Dennis Jackson (Pandora) as they cover a
series of key topics, such as metrics, tracking ROI, targeting, video, best practices, case studies, and applications for
retailers. Google is the king of search, Facebook owns social,
and Pandora is the leader with digital audio. Google and
Facebook have both made adjustments to their platform in
the past year and will share how to adjust to these changes
with your digital strategy. In the case of Pandora, they are
focused as a leader in digital audio, in reaching auto intenders with specific ads, by segment.

D I G I TA L D E A L E R . C O M

APRIL 2019

23


http://www.DIGITALDEALER.COM

Digital Dealer - April 2019

Table of Contents for the Digital Edition of Digital Dealer - April 2019

Digital Dealer - April 2019
Contents
A Message from the Show Director
Conquesting Through Service
Pricing Strategy: Dare to Compare
Policy & Shop Supply Abuse
A Hiring Optimization Framework to Grow Revenue & Attract Qualified Applicants
Automotive Manufacturers New Direction Affects Long-Term Dealer Planning
Interview with Apple Chevrolet
DD26 Pre-Show Highlights
When Analytics Lie
Digital Word-of-Mouth: The Overlooked Hero During a Slowing Auto Economy
It's Time to Stop Guessing About Your Marketing ROI
Embracing the Essential Digital Media Mix
Facilitating Online Car Buying Without Losing Profit or Control
Social Selling: 4 Keys to Selling on Facebook
4 Strategies for Effective Dealership Marketing on Facebook
How to Create an Employee Pipeline for Your F&I Dept.
The 4 Laws of Influential Conversations
Upsell Process
Sustaining a Successful BDC
Digital Dealer - April 2019 - Digital Dealer - April 2019
Digital Dealer - April 2019 - Cover2
Digital Dealer - April 2019 - 1
Digital Dealer - April 2019 - Contents
Digital Dealer - April 2019 - 3
Digital Dealer - April 2019 - A Message from the Show Director
Digital Dealer - April 2019 - 5
Digital Dealer - April 2019 - Conquesting Through Service
Digital Dealer - April 2019 - 7
Digital Dealer - April 2019 - Pricing Strategy: Dare to Compare
Digital Dealer - April 2019 - 9
Digital Dealer - April 2019 - 10
Digital Dealer - April 2019 - Policy & Shop Supply Abuse
Digital Dealer - April 2019 - A Hiring Optimization Framework to Grow Revenue & Attract Qualified Applicants
Digital Dealer - April 2019 - 13
Digital Dealer - April 2019 - Automotive Manufacturers New Direction Affects Long-Term Dealer Planning
Digital Dealer - April 2019 - 15
Digital Dealer - April 2019 - Interview with Apple Chevrolet
Digital Dealer - April 2019 - 17
Digital Dealer - April 2019 - 18
Digital Dealer - April 2019 - 19
Digital Dealer - April 2019 - 20
Digital Dealer - April 2019 - 21
Digital Dealer - April 2019 - DD26 Pre-Show Highlights
Digital Dealer - April 2019 - 23
Digital Dealer - April 2019 - 24
Digital Dealer - April 2019 - 25
Digital Dealer - April 2019 - 26
Digital Dealer - April 2019 - 27
Digital Dealer - April 2019 - When Analytics Lie
Digital Dealer - April 2019 - 29
Digital Dealer - April 2019 - Digital Word-of-Mouth: The Overlooked Hero During a Slowing Auto Economy
Digital Dealer - April 2019 - 31
Digital Dealer - April 2019 - It's Time to Stop Guessing About Your Marketing ROI
Digital Dealer - April 2019 - 33
Digital Dealer - April 2019 - Embracing the Essential Digital Media Mix
Digital Dealer - April 2019 - 35
Digital Dealer - April 2019 - Facilitating Online Car Buying Without Losing Profit or Control
Digital Dealer - April 2019 - 37
Digital Dealer - April 2019 - Social Selling: 4 Keys to Selling on Facebook
Digital Dealer - April 2019 - 39
Digital Dealer - April 2019 - 4 Strategies for Effective Dealership Marketing on Facebook
Digital Dealer - April 2019 - 41
Digital Dealer - April 2019 - How to Create an Employee Pipeline for Your F&I Dept.
Digital Dealer - April 2019 - 43
Digital Dealer - April 2019 - The 4 Laws of Influential Conversations
Digital Dealer - April 2019 - 45
Digital Dealer - April 2019 - Upsell Process
Digital Dealer - April 2019 - Sustaining a Successful BDC
Digital Dealer - April 2019 - 48
Digital Dealer - April 2019 - Cover3
Digital Dealer - April 2019 - Cover4
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