Digital Dealer - February 2020 - 5
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TE C H , D E ALE R NEW S ,
& P E O P L E O N TH E MOVE
MOBILITY MODEL
INNOVATION:
Hyundai Uber Aerial
Rideshare Partnership
Ceremony
Hyundai Motor Company and Uber have
announced a new partnership
to develop Uber Air Taxis
for a future aerial rideshare
network and unveiled a new
full-scale aircraft concept at
the Consumer Electronics
Show (CES).
Ò
From left: Euisun Chung, Executive
Vice Chairman of Hyundai Motor
Group; Dara Khosrowshahi, CEO of
Uber. Image Source: Hyundai Motor
CALL TRACKING & TRAINING:
A Better Solution for "Fixing
the Phones"
CallRevu, a leader in conversation
intelligence (call data, tracking, and
monitoring) and Phone Ninjas (focused
on dealership call handling, coaching, and
training) have joined forces to provide
dealerships a better solution for "fixing
the phones." This partnership will provide
dealerships with the highest value of
coachable calls to their stores, missed
opportunity text alerts sent to dealership
management from CallRevu's call tracking
and monitoring solution, and coaching and
training from Phone Ninjas.
Ò
LOYALTY & RETENTION: The Impact
of AI-Driven Marketing
Outsell announced the results of a multiyear study conducted with RXA and
Experian, which encompassed 18.7 million
vehicle transactions to examine the effect
of AI-driven marketing on customer loyalty,
repeat business, and service visits. The study
found engaging a customer with AI-driven
lifecycle marketing results in 65% higher odds
of that customer repurchasing at the same
dealer, a 25% increase in service visits, and
$427 in incremental profit per customer.
Ò
"Through the
partnership with Uber,
we will accelerate
efforts to harness
Hyundai's businesses and
technologies to deliver
true freedom of mobility,"
said Euisun Chung,
Executive Vice Chairman
of Hyundai Motor
Group. "We will innovate
tirelessly to redefine the
boundaries of mobility
and provide quality time
to customers."
PEOPLE ON THE MOVE: RoadVantage Appoints Scott Wolfe as CFO
RoadVantage, an F&I product provider, announced Scott Wolfe as CFO. Scott has 25+ years of senior
finance and operational experience. Through Scott's experience in the management and expansion
of various-sized organizations, he acquired a background in banking at JPMorgan Chase (formerly Bank
One) and led a significant international expansion via acquisition as the Global COO of Fitch Worldwide
(a WPP company).
Ò
February 2020
[ d i g i t a l d e a l e r. c o m ]
5
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Digital Dealer - February 2020
Table of Contents for the Digital Edition of Digital Dealer - February 2020
Digital Dealer - February 2020
Online Extras
Up to Speed|Tech, Dealer News, & People on the Move
Social Media Insight| Direct From Facebook
Culture Three Key First Quarter Resolutions for 2020
Succession Planning Debunking the Succession “misconceptions”
Digital Retail Embracing Online Selling Offers Advantages Far Beyond the Obvious
Process & Performance Optimizing Your Process for Success: Elevating the Customer Experience Starts Within
Fixed Operations Repair Process 2020: A Very Hot Sema Topic Indeed!
Exclusive Interview With Rhett Ricart of Ricart Automotive Group
Digital Dealer: Featured Sessions
Data & Analytics Website Tools Must Support Google Analytics Tracking
Social Media 10 Dealership Social Media Best Practices for Beginners
Branding 2020: A Brand You Year (And Decade)!
Fixed Operations Follow the Money Trail… Straight to the Service Dept.
Cpo the Great Cpo Disconnect
Sales Training Sales Persistence – When & Why It Matters
Social Seen| Snapshots of the Auto Retail Scene
Digital Dealer - February 2020 - Digital Dealer - February 2020
Digital Dealer - February 2020 - Cover2
Digital Dealer - February 2020 - 1
Digital Dealer - February 2020 - 2
Digital Dealer - February 2020 - 3
Digital Dealer - February 2020 - Online Extras
Digital Dealer - February 2020 - Up to Speed|Tech, Dealer News, & People on the Move
Digital Dealer - February 2020 - Social Media Insight| Direct From Facebook
Digital Dealer - February 2020 - 7
Digital Dealer - February 2020 - Culture Three Key First Quarter Resolutions for 2020
Digital Dealer - February 2020 - 9
Digital Dealer - February 2020 - Succession Planning Debunking the Succession “misconceptions”
Digital Dealer - February 2020 - 11
Digital Dealer - February 2020 - Digital Retail Embracing Online Selling Offers Advantages Far Beyond the Obvious
Digital Dealer - February 2020 - 13
Digital Dealer - February 2020 - 14
Digital Dealer - February 2020 - Process & Performance Optimizing Your Process for Success: Elevating the Customer Experience Starts Within
Digital Dealer - February 2020 - Fixed Operations Repair Process 2020: A Very Hot Sema Topic Indeed!
Digital Dealer - February 2020 - 17
Digital Dealer - February 2020 - Exclusive Interview With Rhett Ricart of Ricart Automotive Group
Digital Dealer - February 2020 - 19
Digital Dealer - February 2020 - 20
Digital Dealer - February 2020 - 21
Digital Dealer - February 2020 - 22
Digital Dealer - February 2020 - 23
Digital Dealer - February 2020 - Digital Dealer: Featured Sessions
Digital Dealer - February 2020 - 25
Digital Dealer - February 2020 - Data & Analytics Website Tools Must Support Google Analytics Tracking
Digital Dealer - February 2020 - 27
Digital Dealer - February 2020 - Social Media 10 Dealership Social Media Best Practices for Beginners
Digital Dealer - February 2020 - 29
Digital Dealer - February 2020 - Branding 2020: A Brand You Year (And Decade)!
Digital Dealer - February 2020 - 31
Digital Dealer - February 2020 - Fixed Operations Follow the Money Trail… Straight to the Service Dept.
Digital Dealer - February 2020 - 33
Digital Dealer - February 2020 - Cpo the Great Cpo Disconnect
Digital Dealer - February 2020 - 35
Digital Dealer - February 2020 - Sales Training Sales Persistence – When & Why It Matters
Digital Dealer - February 2020 - 37
Digital Dealer - February 2020 - Social Seen| Snapshots of the Auto Retail Scene
Digital Dealer - February 2020 - 39
Digital Dealer - February 2020 - 40
Digital Dealer - February 2020 - Cover3
Digital Dealer - February 2020 - Cover4
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