Focus Magazine - Spring 2014 - 27

FEATURESTORY

Transforming Organizations:
Change Agents & Team Coaching
I By Darelyn "DJ" Mitsch, MCC

Preparing for the Future

T

competitive edge. Transforming a
he healthcare industry is
culture can take years, but Sanofi North
changing at the speed of light.
America Pharmaceuticals experienced
New ways of working from
improved engagement and
product sales to care delivery are being
documented a turnaround in one short
called out in response to shifts that
year! From
center on
initial survey
"It can sometimes be
patient-focused
results showing
outcomes. This
challenging
minimally
shift, while not
to foster an environment that
engaged, weary
entirely new, has
and frustrated
includes openness and trust,"
built
employees to
momentum as
- Anne Whitaker, Sanofi
second survey
healthcare has
results one year later (midpoint of the
grown to account for one in four job
two-year initiative) Sanofi reported an
gains in the United States (USA Today,
Dec. 23, 2013).
engagement index of over 90 percent,
an improvement of 29 percentage
Competition for hiring and
points.
maintaining a talented workforce also
Intrigued? Read on.
demands a new leadership approach as
highly engaged employees provide a
FOCUS | SPRING 2014 | www.spbt.org

Shortly after being hired as
president of North America
Pharmaceuticals for Sanofi in late 2011,
Anne Whitaker carved out new
leadership roles for a top talent team of
25 first-line leaders to become
dedicated change agents on a special
two-year assignment. Their primary
function was to prepare the
organization for the forthcoming
commercial model change.
"Within an organization the size of
Sanofi, it can sometimes be challenging
to foster an environment that includes
openness and trust," Whitaker said.
"Launching the change agent initiative
addresses the importance of building a
culture where employees know their
needs and ideas are being heard and
that they are part of the process for
change. It is important to me that we
harness all of our employees' skills to
adapt, flex and respond more nimbly to
the ever-evolving landscape."
Whitaker chose Craig Flanagan to
lead the change agents, who were
charged with energizing and seeding
new capabilities in the organization
covering three areas:
* Change agility - training leaders to
respond to the chaos of change.
* Teaming through a team coaching
process that has teams create and
own a new game plan; and
* Launching continuous
improvement processes.

Driving Change
These new capabilities were
critically and immediately needed to
27



http://www.spbt.org

Focus Magazine - Spring 2014

Table of Contents for the Digital Edition of Focus Magazine - Spring 2014

Focus Magazine
From the President: Coaching for Success
Table of Contents
Table of Contents
Guest Editor: Enhancing the Classroom
Front of the Room: Flexing to a Smaller Class Size
Neuroscience: The Neuroscience of Learning
Ethicon's K2: The Summit of Customized Learning
The Secret to Reaching Your Full Potential
Transforming Organizations: Change Agents & Team Coaching
Member Solutions: Developing Leaders: Building a Bench
Deliberate Practice and the Power of eLearning
EQ & You: Building Leaders
Training for Co-Pay Programs
Constructs not Curriculums
Virtual How: Moving from Reactive to Proactive
Member News
Ad Index
Focus Contacts
5 Questions with Jim Trunick
Focus Magazine - Spring 2014 - Intro
Focus Magazine - Spring 2014 - Focus Magazine
Focus Magazine - Spring 2014 - Cover2
Focus Magazine - Spring 2014 - 3
Focus Magazine - Spring 2014 - 4
Focus Magazine - Spring 2014 - From the President: Coaching for Success
Focus Magazine - Spring 2014 - 6
Focus Magazine - Spring 2014 - Table of Contents
Focus Magazine - Spring 2014 - 8
Focus Magazine - Spring 2014 - Table of Contents
Focus Magazine - Spring 2014 - 10
Focus Magazine - Spring 2014 - Guest Editor: Enhancing the Classroom
Focus Magazine - Spring 2014 - 12
Focus Magazine - Spring 2014 - Front of the Room: Flexing to a Smaller Class Size
Focus Magazine - Spring 2014 - 14
Focus Magazine - Spring 2014 - Neuroscience: The Neuroscience of Learning
Focus Magazine - Spring 2014 - 16
Focus Magazine - Spring 2014 - Ethicon's K2: The Summit of Customized Learning
Focus Magazine - Spring 2014 - 18
Focus Magazine - Spring 2014 - 19
Focus Magazine - Spring 2014 - 20
Focus Magazine - Spring 2014 - 21
Focus Magazine - Spring 2014 - 22
Focus Magazine - Spring 2014 - The Secret to Reaching Your Full Potential
Focus Magazine - Spring 2014 - 24
Focus Magazine - Spring 2014 - 25
Focus Magazine - Spring 2014 - 26
Focus Magazine - Spring 2014 - Transforming Organizations: Change Agents & Team Coaching
Focus Magazine - Spring 2014 - 28
Focus Magazine - Spring 2014 - 29
Focus Magazine - Spring 2014 - 30
Focus Magazine - Spring 2014 - 31
Focus Magazine - Spring 2014 - Member Solutions: Developing Leaders: Building a Bench
Focus Magazine - Spring 2014 - 33
Focus Magazine - Spring 2014 - 34
Focus Magazine - Spring 2014 - 35
Focus Magazine - Spring 2014 - 36
Focus Magazine - Spring 2014 - 37
Focus Magazine - Spring 2014 - Deliberate Practice and the Power of eLearning
Focus Magazine - Spring 2014 - 39
Focus Magazine - Spring 2014 - 40
Focus Magazine - Spring 2014 - 41
Focus Magazine - Spring 2014 - EQ & You: Building Leaders
Focus Magazine - Spring 2014 - 43
Focus Magazine - Spring 2014 - Training for Co-Pay Programs
Focus Magazine - Spring 2014 - 45
Focus Magazine - Spring 2014 - Constructs not Curriculums
Focus Magazine - Spring 2014 - 47
Focus Magazine - Spring 2014 - Virtual How: Moving from Reactive to Proactive
Focus Magazine - Spring 2014 - 49
Focus Magazine - Spring 2014 - 50
Focus Magazine - Spring 2014 - Member News
Focus Magazine - Spring 2014 - Ad Index
Focus Magazine - Spring 2014 - Focus Contacts
Focus Magazine - Spring 2014 - 5 Questions with Jim Trunick
Focus Magazine - Spring 2014 - Cover3
Focus Magazine - Spring 2014 - Cover4
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