Four Star 2025 Grower Resource Guide - 210

Grower Terms & Conditions
Four Star warrants to purchaser that our products shall conform to the
description and that the plant material will be viable when received. Our
liability is limited in amount to the purchase price of the plant material
on which the claim is made, whether arising from negligence or any
other cause. We shall not be liable for any consequential or incidental
damages to the purchaser or any other person. Please see the back of
our acknowledgements, shippers and invoices for further details. All
varieties are subject to availability. All Proven Winners®
varieties in
custom combinations must be identified with a stake tag.
All growing must be for the sole purpose of producing Finished Plants
from Proven Winners plant material. Four Star defines Finished Plants
as plants that have reached a size and appearance appropriate for retail
sale. This is further defined as a finished plant sold in a branded container
size of 4 inches in diameter or larger, or as a finished plant sold in a large
multi plant finished basket or combination planter. The only exception is
Proven Accents®
, which may be grown in a branded container size of 3.5
inches or larger. Customer may not resell or redistribute Products in the
original form as received from Proven Winners. The term " redistribute "
as used herein shall mean the act of transferring, selling, delivering to,
or otherwise accommodating parties other than the Customer shown in
the " ship to " portion of the written bill of lading.
PW branded containers are required for all Proven Winners varieties
including: annuals for use in single pot production, perennials, shrubs,
Proven Accents, Proven Accents Tip Cutting Program, URC varieties,
and bulbs (Caladium and Calla). Find Complete Package details on pages
202- 203.
Refer to the Grower Agreement policy for additional terms and
conditions; a copy may be requested via mail@pwfourstar.com.
Grower Claims Policy
We are confident that all plant material will reach each customer in
excellent condition, but there will be times when an issue may arise
where credit or replacements would be requested. We encourage
customers to contact Four Star as soon as possible for any plant
challenges or questions and notify their broker of any potential claims.
11. Claims due to quality or shortages must be reported to Four Star
within 7 days of delivery. Final numbers must be reported to Four Star
by the broker within 30 days of preliminary notification. Claims will
be closed if final numbers are not received from the broker within the
30-day time frame.
12. Shipping related issues must be reported within 24 hours of delivery.
Final numbers must be reported to Four Star by the broker within 30
days of preliminary notification. Claims will be closed if final numbers
are not received from the broker within the 30-day time frame.
13. Four Star reserves the right to have shipments returned if deemed
necessary. We advise that the customer does not discard plants, tags
or shipping boxes until notifying Four Star. In certain circumstances,
we may require tags to be returned when settling a claim. (If
necessary, we will make arrangements with our carrier to pick up
the product. We will need contact information and hours that our
carrier can pick up at the customer's location.) Overpack, by variety,
should be factored into count totals when reporting claim numbers.
Note: If a customer is receiving replacement product, there may be
an opportunity to add additional trays since we will be sending an
8-count box.
14. Photographs are required for claims and help expedite the process. To
clearly represent the claim amount, please include photographs of: an
overview of the issue, the tray label(s), a closeup of the claim issues,
and photos of boxing (if related).
15. Replacements may be requested but Four Star will determine if
replacements are warranted based on existing credit policies and
procedures. Due to the possibility of credit denial, we recommend
broker/salespeople do not directly book replacement orders. If placed,
they must clearly state replacement order and refer to the original
Four Star order number. If placed without our approval, you will be
responsible for all costs if your credit is denied. Replacement orders
are sent without tags in most cases.
16. Upon shipping replacement orders, liner cost, freight costs and LMT
will be charged. If your credit is approved, we will credit the liner,
freight and LMT for the affected product for the original order on the
credit invoice.
17. Failure to follow these steps may void a credit claim.
*See QR code below.
Grower Guaranteed Freight Delivery
Four Star offers self insurance on all orders shipped. We will honor any
reasonable claims for damages due to extreme weather or mishandling
by the freight companies. Do not discard plants before contacting Four
Star's customer service department. Please provide us with your broker
company, order number and accurate numbers of your loss, and we will
do our best to replace these items or issue a credit if replacements
are unavailable. This service is available on pre-paid shipments only.
Four Star does not accept any third party shipments. While Four Star
traditionally has not instituted a fuel surcharge, we do reserve the right
to pass one along if fuel prices become abnormally high.
Grower Order Policy
Any order cancelled or reduced within the crop's specific crop time plus
two weeks will be billed to the broker/customer. Please contact Four
Star if you have questions. Caladium, Calla and URC orders, changes
and cancellations must be received by Monday, three weeks prior to the
ship date. Caladiums and Callas are tropical plants and require warmer
weather to ship safely. You may experience delays in shipment based on
weather conditions.
On claims reported for broker/salesman error, we will only issue credit
if the broker/salesman sells or we can sell the product after our current
inventory is depleted. If not sold, we will bill the broker.
Early Order Discount
If the original E.O.D. liner order decreases or increases more than 10%
after November 1, the discount on the entire order may be forfeited and
full pricing will be applied.
Scan for Grower Claims guidelines.
*The information in this guide is subject to change without notice. Please contact us at 734-654-6420 or mail@pwfourstar.com if you have questions.
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734-654-6420

Four Star 2025 Grower Resource Guide

Table of Contents for the Digital Edition of Four Star 2025 Grower Resource Guide