Training for IT and Business Professionals - Sept - Dec 2010 - (Page 25)

Authorized Avaya Training Avaya Aura™ Classroom Learning: 5 Days $2,645 Course 0651 Aura Contact Center Classroom Learning: 10 Days $5,845 Course 0374 Avaya Aura™ Communication Manager Basic Administration Avaya Aura™ Contact Center Fast Track – Installation, (AVA00836H00) Administration, and Scripting (3621) In this entry-level course, you will gain the knowledge and skills required for software configuration of the Avaya Communication Manager. You will learn to administer system features, stations, trunks (lines), and user features on a functioning Avaya Communication Manager in this course that addresses releases R5.2.x & R6.0. This fast-track course combines 15 days of training from three separate courses into 10 days and covers the essentials of Avaya Aura Contact Center installation, administration, and scripting. You will learn to install the License Manager, Server Utility, Service Creation Environment, Agent Desktop Displays, and user client software. You will learn how to access Contact Center Manager Administration and how to configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You also will learn to configure Administrators through the multiple components of Access and Partition Management. You will cover methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports. Finally, you will learn to plan and create applications (scripts and flows) using the basic script commands and elements in the Service Creation Environment tool, available with Avaya Aura Contact Center Manager. Avaya Media Servers and Media Gateways Implementation Workshop (AVA00838H00) Classroom Learning: 5 Days $3,145 Course 0652 This workshop provides an interactive, hands-on lab experience in which you will implement Avaya S8700, S8500, and S8300 Media Server-based IP Telephony solutions. You will gain handson experience administering, configuring, and cabling the solution hardware and telephones, and you will receive an overview of the various hardware components capabilities and features. Avaya Aura Communication Manager Fundamentals (ATI01672VEN) ™ Avaya Aura™ Contact Center – Communication Control Toolkit and Contact Center Multimedia Implementation (3607) Classroom Learning: 5 Days $3,345 Course 0364 In this course, you will learn to implement Avaya Aura Contact Center Communication Control Toolkit and Contact Center Multimedia (Email and Outbound). You will complete hands-on activities, including installing and configuring Communication Control Toolkit on a preconfigured Windows 2008 server. You will install and configure Contact Center Multimedia on a preconfigured Windows 2008 server, and you will configure multimedia e-mail routing using Contact Center Manager Administration (including scripting) and Contact Center Multimedia tools. You will use the Outbound Campaign Management Tool to implement agent scripts (the outbound campaign interface), and you will enable outbound capabilities using Contact Center Manager Administration. You will also use Contact Center Agent Desktop to accept and respond to e-mail and outbound contacts. You will use Real-Time Reporting and Historical Reporting to monitor multimedia transactions handled by contact center agents, and you will identify system errors using Contact Center Multimedia and Communication Control Toolkit logging tools, Windows Event logging, and the Communication Control Toolkit Reference Client. Virtual Classroom e-Learning: 3 Days $1,695 Course 0655 In this course, you will discover the core features and basic designs of the Avaya Aura Communication Manager solution. IP Office Avaya IP Office R6.0 Implementation Workshop (ATA01225IEN) Classroom Learning: 5 Days $2,545 Course 0235 In this course, you will gain the skills to install, administer, and manage the implementation of an IP Office customer solution. You will practice installing and configuring the IP Office system and using the IP Office applications. This course helps prepare you for the Avaya Certified Solutions Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Exam 3000.2. Avaya IP Office Advanced Applications and Troubleshooting Ethernet Routing and Switching Workshop (ATI00484IEN) Converged Campus: ERS Solution (6720) Classroom Learning: 5 Days $2,545 Course 0250 Virtual Classroom e-Learning: 4 Days $2,245 Course 0225 In this course, Avaya IP Office VoiceMail Pro Administrators will learn to manage advanced call flows, covering topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN). This course helps prepare you to write the Avaya Certified Solutions Specialist (ACSS) – Small and Medium Enterprise (SME) Communications Exam 3000.2. This course introduces the Converged Campus Architecture. You will discuss in detail three standard designs encompassing different sizing and feature requirements. For each design, you will learn the Ethernet Routing Switch (ERS) product placement and the recommended best practices. The campus design includes the following Ethernet Routing Switch platforms: ERS 8800, ERS 8600, ERS 8300, ERS 5000, ERS 4500, and ERS 2500. Communication Server 1000 Avaya Communication Server 1000E Release 7.0 Implementation and Upgrade (6376) Classroom Learning: 5 Days $3,145 Course 0740 Learn to implement and upgrade the Avaya Communication Server 1000E (CS 1000E) system. Discover the hardware and software components of the CS 1000E and install and verify the correct installation of the hardware and software. Converged Campus: ERS Solution Installation and Configuration (6721) Virtual Classroom e-Learning: 5 Days $2,745 Course 0205 The Converged Campus solution combines a highly available network infrastructure with proven, feature-rich business telephony and applications. Hands-in labs allow you to configure the ERS 8600 to serve as the network core and ERS 5500s to serve on the network edge. Labs use a combination of the ERS 8600 CLI, NNCLI on the ERS 5500, and Java Device Manager. You’ll examine the following Ethernet Routing Switch platforms: ERS 8800, ERS 8600, ERS 8300, ERS 5000, ERS 4500, and ERS 2500. Visit globalknowledge.ca/avaya for a complete list of our Avaya offerings. REGISTER NOW 1-800-COURSES www.globalknowledge.ca 25  http://www.globalknowledge.ca/avaya http://www.globalknowledge.ca

Table of Contents for the Digital Edition of Training for IT and Business Professionals - Sept - Dec 2010

Training for IT and Business Professionals - Sept-Dec 2010
Contents
Networking & Wireless
Security
Cisco®
Routing & Switching
Data Center and Storage
Unified Communications
Security
Contact Center
Unified Wireless
Avaya
Microsoft®
Boot Camps
Windows 7
Windows Server 2008
Exchange Server
Unified Communications
Windows SharePoint
SQL
VMware
Red Hat®
Citrix®
SAP Business Objects™
ITIL®
Business Training
Project Management
Business Skills

Training for IT and Business Professionals - Sept - Dec 2010

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