Training for IT and Business Professionals - Sept - Dec 2010 - (Page 40)

ITIL® v3 Foundation (ITIL210) Course Description In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL v3 intermediate-level training courses. ITIL v3 covers five core disciplines: • Service Strategy • Service Design • Service Transition • Service Operations • Continual Service Improvement These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs. This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class at 3:30 PM. Classroom Learning 3 days $1,695 18 PDUs Classroom Learning AB Calgary AB Calgary BC Vancouver Oct 13-15 Nov 24-26 Nov 16-18 MB Winnipeg NS Halifax ON Ottawa ON Ottawa Course 2975 Learn about process improvements, benefits, and challenges of ITIL v3, and get your ITIL v3 Foundation certification. What You’ll Learn in Class • Key concepts of ITIL • Important principles for improving IT operations • Vital processes and functions • Practical guidance for applying ITIL to everyday IT situations • How to align with business, control costs, and improve IT service quality • Strategies to balance IT resources Prerequisites Certification Familiarity with IT terminology and IT-related work experience are recommended. ITIL v3 Foundation Certificate Who Needs to Attend Guaranteed to Pass • Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner • All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions Our study methodology ensures your success. Hundreds of students have completed this course, and with our high pass rate, it’s easy to see why we guarantee your success or your money back. For more information, visit www.globalknowledge.ca/itilguarantee On-Site Learning Call for info. Virtual Classroom e-Learning 5, 4-hour sessions $1,595 18 PDUs Oct 18-20 Oct 13-15 Sep 22-24 Oct 27-29 ON ON ON QC Ottawa Toronto Toronto Montreal Self-Paced e-Learning $649 18 PDUs Dec 1-3 Oct 6-8 Dec 1-3 Oct 19-21 Virtual Classroom e-Learning Oct 4-8 Nov 15-19 Oct 11-15 Dec 27-31 Additional ITIL Courses ITIL Executive Service Management Workshop ITIL® for Executives (ITIL100) On-Site Learning: 1 Day, (Call for Pricing) 6 PDUs Course 2758 In this entertaining and valuable course designed specifically for IT and business executives, you will discover how ITIL can help align business with IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. ITIL® Service Lifecycle: Service Design (ITIL221) Classroom Learning: 4 Days, $2,895 28 PDUs Virtual Classroom: 5, 5-hour sessions, $2,095 28 PDUs Course 2646 In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Design phase of the Service Lifecycle. You will cover management and control of the activities and techniques within the Service Design stage, not the detail of each of the supporting processes ITIL in Action Workshop How to Measure and Justify IT Services Classroom Learning: 3 Days, $2,095 18 PDUs Virtual Classroom: 4, 6-hour sessions, $1,895 18 PDUs Course 2772 Learn how to avoid IT project failure by measuring and justifying the right projects for your IT service strategy. ITIL® Service Capability: Operational Support and Analysis (ITIL230) Classroom Learning: 5 Days, $3,345 30 PDUs Virtual Classroom: 8, 5-hour sessions, $2,595 30 PDUs Course 2727 This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. ITIL v3 Intermediate Courses ITIL® Service Lifecycle: Service Strategy (ITIL220) Classroom Learning: 4 Days, $2,895 28 PDUs Virtual Classroom: 5, 5-hour sessions, $2,095 28 PDUs Course 2645 In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You’ll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. ITIL® Service Capability: Planning, Protection, and Optimization (ITIL231) Classroom Learning: 5 Days, $3,345 30 PDUs Virtual Classroom: 8, 5-hour sessions, $2,595 30 PDUs Course 2724 In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. ITIL® v3: Managing Across the Lifecycle (ITIL240) Classroom Learning: 5 Days, $3,345 30 PDUs Course 2779 In this final course leading to ITIL Expert recognition, you’ll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the Service Lifecycle processes. 40 REGISTER NOW 1-800-COURSES www.globalknowledge.ca  http://www.globalknowledge.ca/itilguarantee http://www.globalknowledge.ca/training/olm/go.asp?find=can405_2975C&country=Canada http://www.globalknowledge.ca

Table of Contents for the Digital Edition of Training for IT and Business Professionals - Sept - Dec 2010

Training for IT and Business Professionals - Sept-Dec 2010
Contents
Networking & Wireless
Security
Cisco®
Routing & Switching
Data Center and Storage
Unified Communications
Security
Contact Center
Unified Wireless
Avaya
Microsoft®
Boot Camps
Windows 7
Windows Server 2008
Exchange Server
Unified Communications
Windows SharePoint
SQL
VMware
Red Hat®
Citrix®
SAP Business Objects™
ITIL®
Business Training
Project Management
Business Skills

Training for IT and Business Professionals - Sept - Dec 2010

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