Healthcare Design - May 2014 - 100
R | 06.14
the difference, yet the data does indicate that it's possible to design a smaller patient room without sacrificing
patient safety and satisfaction.
With regard to the right-sized unit and patientcenteredness, a space syntax analysis was performed
on UPMC plans, including UPMC East, which indicated
that visibility into patient rooms was considerably better
at UPMC East and that its corridor system was easy
to understand and navigate. Better corridor-to-patient
visibility may have contributed to higher patient satisfaction because it's likely to support nurses in responding
to patients' needs, while increased legibility in wayfinding
makes it quicker and easier to travel to patient rooms.
Further research methods and tools will need to be initiated to explore overall unit layout and patient satisfaction.
The post-occupancy evaluation suggests that
smart room displays may have given patients and
families better access to patient information, compared to other UPMC facilities. Good feelings associated with this enhanced awareness and knowledge
may compensate for the slightly smaller floor area,
especially since satisfaction with the patient room
setting may be driven less by square footage and
more by amenities. Further stages of the POE will isolate what specifically about the design of the rooms
URBAN
HCDmagazine.com 06.14
Acknowledgements
From BBH Design, the authors thank Julie Zook and
Timothy Spence for their collaboration and insights.
From the Donald D. Wolff Jr. Center for Quality, Safety,
and Innovation, the authors thank Linda Higgins, Susan
C. Martin, and Jeffrey D. Borrebach.
Esperanza Harper, EDAC, is an associate and healthcare
planner at BBH Design (Raleigh). She can be reached
at eharper@bbh-design.com. Nicholas Watkins, PhD, is
director of research at BBH Design (Raleigh). He can be
reached at nwatkins@bbh-design.com. Tamra Minnier,
RN, MSN, FACHE, is chief quality officer at UPMC (Pittsburgh). She can be reached at centerforqualityandsafety@
upmc.edu.
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100
contributes to patient/family-centered care.
This experience at UPMC East has demonstrated
that it's possible to design a smaller and ultimately less
expensive patient room while preserving, if not enhancing, patient satisfaction and safety. Recommendations
about square footage are made to be tested. In most
cases, it's more effective to design to functional needs
and patient and family experience, allowing those components to dictate area. HCD
http://www.specfurniture.com
http://www.HCDmagazine.com
Healthcare Design - May 2014
Table of Contents for the Digital Edition of Healthcare Design - May 2014
Contents
Healthcare Design - May 2014 - Cover1
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