Healthcare Design - December 2018 - 28

F IN AL IST

Hello Care-
personalized healthcare,
same-day delivery

T H E C ON C EP T
Hello Care is a system of autonomous vehicles that brings care to patients,
eliminating the need for a clinic or hospital visit. Originating at a hospital or
distribution hub, the vehicles deploy to where care is required. With a healthcare technician on board or functioning completely autonomously, the Hello
Care vehicle combines robust telehealth with the technology necessary to
conduct any typical healthcare visit. Patients could easily order services online and have a Hello Care vehicle delivered wherever they are to provide diagnostic and interventional procedures, sub-acute care or transitional care, and
wellness support-all but the most intensive care.
D E S I GN F EATUR ES
The autonomous vehicle is based on the dimensions of a standard box delivery truck and a Ford extended cargo van, allowing enough space for a patient
to stand inside and for imaging technology and an adjustable patient care
apparatus. Inside the vehicle, a caregiver is virtually located next to
the patient via a large interactive screen for telehealth visits.
The patient is greeted upon arrival and interacts directly
with the remote caregiver at all times. The central component to the space is a patient care chair that can take patient
vitals and move in all directions or fold away.
AD D I TI ON AL ELEM EN TS
 A drone for retrieval and delivery of medications, lab specimens, and other patient care elements.
 A sliding side panel on the vehicle that folds down to provide an
accessible ramp/lift.
 Integrated imaging for diagnostic testing, including 2-D/3-D linear and
360-degree camera technology, and a "smart toilet" for urinalysis.
 Curved video screen for telehealth interactions and relaxing immersive
imagery.
 Caregiver sofa to encourage social support.
 Storage for supplies and medication, stocked daily and unlocked as determined by a remote telehealth technician or RFID trigger.
 Ceiling equipped with UV disinfection.
 An adaptable chassis that allows for customization of the vehicle to a given
environment. 

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DECEMBER 2018

Inside the vehicle, a caregiver is virtually located
next to the patient via a
large interactive screen,
with room for family members to join appointments.
The circular sliding imaging apparatus behind the
patient allows the virtual
care team to run scans
and non-invasive tests.

The Hello Care vehicle has a
capsule that can accommodate
different chassis to provide care
wherever it's needed. Pictured
is the urban/suburban option. Wheel variations allow
the vehicle to access a site
regardless of weather or
road conditions.

HCDMAGAZINE.COM

The standard patient
care/exam configuration shows the high-tech
patient lounge chair that
provides comfort in both
heat and massage as
well as biometric screening and convertibility to
different positions.

MORE
ONLINE:
For more images
from the Breaking
Through finalists'
concepts, Q+As with
the finalist teams,
and details from
all of the program
submissions, visit
HCDmagazine.com.

COURTESY OF AECOM

CHAL L EN G E ID ENT IFIED: To visualize
the future of healthcare delivery, the AECOM
team first assessed challenges inherent to
the current state of the industry. Number
one is access to care, including addressing
the needs of seniors with mobility issues
and the limitations of care delivery to
rural areas. With wellness and prevention
high on the national agenda to reduce
preventable health threats, the team
also recognized the importance of better
collaboration between physician and patient.
Additionally, expectations for an improved
patient experience are soaring, including
better support of family and friends in
the care environment. Finally, the cost of
care, including those tied specifically to
readmissions and unnecessary ED use, were
among challenges the team explored.

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PR ESEN T ED O N S TAG E B Y: Christine
Hester Devens, associate principal, senior
interior designer; Jim Thomson, vice
president, managing principal; and Greg
Mare, vice president, healthcare practice
leader, Americas

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F IR M: AECOM

http://www.HCDmagazine.com http://www.HCDMAGAZINE.COM

Healthcare Design - December 2018

Table of Contents for the Digital Edition of Healthcare Design - December 2018