F E AT U R E s 0 3. 2 1 16 Healthcare design leaders discuss adapting emergency department design strategies to address the COVID-19 pandemic while still meeting the daily needs of these critical spaces. BY ANNE DINARDO CRUCIAL BALANCE 22 BETTER USE What does it mean-and look like- to innovate the patient, caregiver, and staff experience via design? A look inside The David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center in Manhattan provides some ideas. BY LIONEL OHAYON O N TH E C O V E R: University of Virginia University Hospital, Charlottesville, Va. Photo: Halkin Mason Photography LLC MARCH 2021 03