REGULAR SERVICE & EMERGENCY SERVICE REQUESTS REGULAR SERVICE CALL: 800.645.6594 (Press Option 2 twice) EMAIL: servicerequests@henryschein.com HOURS OF OPERATION: Monday-Friday | 7:30am-8:00pm (ET) EMERGENCY SERVICE CALLS All Emergency calls will be responded to within your contracted service level agreement. Calls received after 1:00pm (ET) may be scheduled for the next available business day. Emergency Calls are defined as: * No air to all treatment rooms * No suction to all treatment rooms * No functioning method of sterilization * No functioning X-ray units in all treatment rooms * Major water leak that cannot be terminated at valve shut-off TECHNICAL ADVISOR TEAM PLEASE HAVE THE FOLLOWING INFORMATION AVAILABLE: > Office name, address, phone number, and contact name > Room number where service is required > Equipment manufacturer's name, type of equipment, model number, and serial number if available > Describe the nature of the problem and the steps taken to correct or diagnose > A complete listing of any other issues that might require our attention and additional time in the office > Preferred dates of service and hours of operation Our technical advisor team is ready to offer assistance with technical support for your emergency service prior to the technician's arrival. CALL: 800-280-8990 (Press Option 1) Monday-Friday | 7:00am-9:00pm (ET) PARTS ONLY REQUESTS No technician required. EMAIL: nationalparts@henryschein.com © 2024 Henry Schein, Inc. No copying without permission. Not responsible for typographical errors. 24SM3936 RELY ON US FOR ALL YOUR EQUIPMENT NEEDS 2 henryschein.com/sm 24SM1185http://www.henryschein.com/sm