2023/2024 Equipment Catalog - 29

FRONT OFFICE
PRACTICE MANAGEMENT
NEW!
Patient Experience
Dental practices thrive when they have strong communication with their patients. Patient reminders and
recare are great, but they are even better when you have the power to communicate with your patients
through many other channels. Henry Schein One offers many solutions for patient experience - including
Lighthouse360, Patient Engage and PhoneSight for patient communications, Sesame, Officite and Scheduler
for new patient acquisition and patient booking. In dentistry, good communication between the practice and
patients is essential to ensure that chairs are full, and a practice is running at maximum profitability.
* Know you're covered before you pick up - Be prepared for patient appointments and unexpected calls
with solutions that can not only tell you who's calling before you pick up, but pick up for you and route
to the correct person. Even better, see that info right in your practice management system with relevant
patient and account information at your fingertips with PhoneSight.
* Keep the chairs full - Practices need to be flexible enough to fill chairs that cancel. This requires an
integrated communications system that is smart enough to help the front office see and communicate
with patients likely to be available to fill those vacancies with needed or past-due care. Enter Patient
Engage and Lighthouse.
* Keep patients coming back - A major reason why patients switch dentists is that they feel
unappreciated (average wait time for patients is over 16 minutes). Practices need to make it a top priority
to create a memorable patient experience from the moment a patient receives a reminder, to the time
they give their feedback following an appointment. See our Reputation Plus product for more details.
* Attract new patients - Acquiring new patients is necessary for every dental office to grow their
business. Like anything else, practices need to manage their reputation to attract new patients to the
office, whether they are a new or established practice. Having a strong online presence is key to finding
many of those new patients (41% of people say social media would affect their choice of provider). See
our Website Manager and Web Design products.
* Reduce missed appointments - Up to 1 in 10 dental appointments are cancelled, which could mean
lost production in the range of $30k-$140k. Practices need the ability to customize appointment reminders
through many channels and for many patients. Automation and customization is key. See our Lighthouse
and Patient Engage products.
* Make booking appointments easier - Patients increasingly want to book their own dental appointments
(80% said they would prefer to make their healthcare appointments online). An integrated online booking
tool provides practices with a real-time, self-scheduling solution that allows prospective and existing
patients to schedule their own appointments online with minimal interaction from the practice team
members. See our Online Booking tools.
* Gather patient information when and where it's needed - Patients expect you to know them and
gather their information before their appointment. They also expect it to be easy to do and easy to access.
Visit henryscheinone.com/solutions/solo/patient-communication or
henryscheinone.com/solutions/solo/practice-marketing for more information.
Contact Your Local Henry Schein Consultant or Specialist For More Information.
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2023/2024 Equipment Catalog

Table of Contents for the Digital Edition of 2023/2024 Equipment Catalog