Practice Marketing & Office Supply Catalog 2015 - Cover3

Terms of Sale_1188 2/20/15 3:36 PM Page 1144
Terms of Sale_1188 2/20/15 3:36 PM Page 1144

Terms Sale
Terms of of Sale

RETURNS:
THE HENRY SCHEIN PRICE POLICY :
THE HENRY SCHEIN PRICE POLICY :of a catalog, but we reserve the RETURNS:
WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION.
We endeavor to maintain prices for the duration

WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. Consultant.
To arrange for a return, simply call our Customer Service department or contact your Sales
We endeavorto make price adjustmentsduration of a to manufacturers' price increases or
right to maintain prices for the in response catalog, but we reserve the
To arrange for following simply call must be complied with:
The a return, conditions our Customer Service department or contact your Sales Consultant.
right to extraordinary circumstances. Prices are manufacturers' price increases or
make price adjustments in response to subject to change without notice.
The following conditions must be complied with:a copy of your invoice and a reason for the return * Merchandise
* All returns must be accompanied by
extraordinary circumstances. Prices are subject to change without notice.
* All returns must be accompaniedoriginal container, unmarked, and properly packaged * Returned products must
Henry Schein, Inc. ("Henry Schein") and customer agree that the terms and conditions hereinafter set forth shall
must be returned in its by a copy of your invoice and a reason for the return * Merchandise
Henry Schein, Inc. ("Henry Schein") and customer agree and the customer to the extenthereinafter set forth not have a writtenmust be returned in its original within the previous thirty (30) days.packaged * Returned products must subject to a
that terms and conditions that the parties do shall
have been purchased container, unmarked, and properly Any returns past thirty (30) days are
govern the relationship between Henry Schein
have
purchased within the previous thirty (30) days. Any returns past thirty (30) days (7) subject invoice
govern theagreement in between Henry Schein and theterms and conditions. Customerparties do not have a writtenall such terms beenrestocking fee * Shortages or errors in shipments must be reported within seven are days of to a date
relationship effect that conflicts with such customer to the extent that the acknowledges and accepts
fee * Shortages or errors in shipments charges will apply on all returns
agreementandeffect that conflicts withan order for goods with Henry Schein, and upon Henry Schein's delivery ofterms
in conditions by placing such terms and conditions. Customer acknowledges and accepts all such the order torestockingto issue credit (if applicable) * Shipping must be reported within seven (7) days of invoice date
to issue credit (if applicable) * Shipping charges will apply on all returns
and conditions by placing an order for goods with Henry Schein, and upon Henry Schein's delivery of the order to
the customer.
Exceptions:
the customer.
Exceptions: following special, customized, or government-regulated items are not returnable:
The
Choose Your Payment Method
The following special, customized, or government-regulated items areequipment * Special order items (products that
* Opened handpieces, small equipment, and custom-ordered not returnable:
Choose Your Payment Method
* Opened handpieces, small equipment, * Personalized and imprinted items * Opened computer hardware and
we do not ordinarily stock) and custom-ordered equipment * Special order items (products that
2% Cash Back or Maximum Rewards on all purchases with the
we do notsoftware * stock) * Personalized andHazardous materialsOpened computer hardware and cannot be
ordinarily Controlled substances * imprinted items * * Expired products * Items that
2% Cash Back Schein CreditRewards on all purchases 1.866.398.9296 or online
Henry or Maximum Card. To apply now, call: with the
software * Controlled substances * Hazardous materials * Expired products * Items that cannot be
returned to the manufacturer * Any item marked non-returnable
Henry Schein Credit Card. To apply now, call: 1.866.398.9296 or online
www.henryschein.com/creditcard
returned to the manufacturer * Any item marked non-returnable
Prescription Drug Returns:
www.henryschein.com/creditcard
Reduce the cost and administration of paying Henry Schein-
Prescription Drug Returns: in order to comply with Federal and State Pedigree requirements,Henry Schein's policy
Please note that,
Reduce Pay cost and administration ofor set up AutoPay. Please call Customer Service Please note that, return of to comply is as follows: and State Pedigree requirements,Henry Schein's policy
the electronically (ACH Debit) paying Henry Schein-
on the in order Rx Drugs with Federal
Pay electronically (ACH Debit) or set up AutoPay. Please call Customer Service
for details.
on the returnDrugs Drugs is as follows: has purchased from wholesalers are not returnable. These items will be
Rx of Rx which Henry Schein
for details. your convenience, we provide several payment alternatives. Orders billed to your account may be Rx Drugs which Henry Schein has purchased from wholesalers are not returnable. These items will be
For
identified in your invoice with the code WH. Rx Drugs which are purchased by Henry Schein directly from
For your convenience, we provide several paymentCheck. If you Orders you may youryour Henry Schein Credit
paid by ACH Debit, Check by Phone, or alternatives. prefer, billed to use account may be
identified theyour invoice with the code WH. providing that theare purchased by Henry Schein directly from
in manufacturer may be returned Rx Drugs which following key elements are met:
paid by ACH Debit, CheckExpress, Visa, Check. If youor Discover may use your Henry Schein Creditsales are
Card, American by Phone, or MasterCard prefer, you Card when placing your order. All
the manufacturer may be returned providing that the following be allowed. are met:
1) Only returns due to error in order or delivery will key elements
Card, American Express,normalMasterCard conditions. Card when placing your order. All sales are
subject to our Visa, terms and or Discover
1) Only returns due to error in order or delivery will be if Henry Schein is notified within 14 calendar
subject to Check paymentsconditions. mailed to:
our normal terms and must be
2) Returns of Rx Drugs will only be accepted allowed.
2) Returns of Rx Drugs will of thebe accepted if Henry return authorization is issued by Henry Schein.
Check payments must be mailed to:
days of receipt only shipment and valid Schein is notified within 14 calendar
Henry Schein, Inc. * Dept. CH 10241 * Palatine, IL 60055-0241
days of receipt of the shipment and valid returnrequires any customer returning Rx Drugs to complete and return a
3) The Prescription Drug Marketing Act authorization is issued by Henry Schein.
Henry Schein, Inc. * Dept. CH 10241 * Palatine, IL 60055-0241
3) The Prescription Drug Drug Return Authorization form. Federal law requires that to complete and return a
Prescription Marketing Act requires any customer returning Rx Drugs the healthcare entity returning Rx
All sales are subject to credit approval. Invoices are payable within agreed terms of sale.
Prescription Drug Return Authorization form. Federalunder proper that the and handling conditions while in their
Drugs document that the product was kept law requires storage healthcare entity returning Rx
All sales are subject to credit approval. Invoices are payable within agreed terms of sale.
Open Accounts Receivable:
Drugs document that andproduct the return under proper storage and handling conditionsproper in theirauthorization,
possession the during was kept of the product. To get a copy of the form and while return
Open Accounts Receivable: receivable past due are subject to a 1.5% finance charge.
All unpaid accounts
possession and during the return of the product. To get a copy of the form and proper return authorization,
please contact Customer Service.
All unpaid accounts receivable past due are subject to a 1.5% finance charge.
please 4) In addition, Pedigree regulations require that the healthcare entity returning Rx Drugs
contact Customer Service.
DELIVERY TERMS:
4) In addition, Pedigree regulations require that theis the same entity product purchased from HSI.
certifies that the product being returned healthcare exact returning Rx Drugs
DELIVERYotherwise agreed, freight terms are FOB Shipper's Dock ("Ex Works" outside
Unless TERMS:
certifies that the product being returnedcredit for anyexact product Drugs which have been tampered
5) Henry Schein will not issue is the same returned Rx purchased from HSI.
Unless otherwise agreed, freight terms at the time the shipment is loaded at the shipper's dock.
North America). Title passes are FOB Shipper's Dock ("Ex Works" outside
5) Henry Schein will not issue credit for any returned Rx Drugs which have been tampered
with, are out of date or where the labeling has been altered in any way.
North America). Title passes at the time the shipment is loaded at the shipper's dock.
Continental U.S.:
with, are out of date or where the labeling has been altered in any way.
Continental U.S.: be subject to a handling charge. This charge includes freight, except for additional
All orders will
INSTITUTIONAL, GOVERNMENT & CORPORATE ACCOUNTS:
All orders carrier charges related to special delivery servicesincludes freight,materialfor additional
will be subject to a handling charge. This charge and hazardous except shipments.
INSTITUTIONAL, the same guidelines unless denoted differently in a contract. When applicable, freight is
Terms of Sale follow GOVERNMENT & CORPORATE ACCOUNTS:
carrier charges related toare subject to additional freight charges. material shipments.
Special orders special delivery services and hazardous
Terms of Sale follow by the weight. There is no minimum differently in a contract. a nominal handling charge on orders
calculated the same guidelines unless denoted order; however, there is When applicable, freight is
Special orders areHawaii &to additional freight charges.
Alaska, subject Pacific Protectorates:
calculatedunder $125. Some offers and promotions outlined in this catalog may not apply. Requests for bids and proposals
by the weight. There is no minimum order; however, there is a nominal handling charge on orders
Alaska, Hawaii & Pacific Protectorates: provide direct, reduced cost, expedited air delivery service to all accounts in
Standard shipping methods
under $125. Some offers and promotions outlined in this catalog may not apply. Requests for bids and proposals
may be sent to:
Standard shipping methods provide direct, the Pacific Protectorates air delivery direct surface accounts in postal may be sent to:
Alaska and Hawaii. Customers in reduced cost, expedited are offered service to all transport, or
Henry Schein, Inc. * Bid Department-E255 * 135 Duryea Rd. * Melville, NY 11747
Alaska and Hawaii.for reliable delivery. No additional surcharges apply, except when transport, or postal requested.
services Customers in the Pacific Protectorates are offered direct surface special services are
Henry Schein, Inc. * Bid Department-E255 * 135 Duryea Rd. * Melville, NY 11747
services for reliable hazardous items (dangerous goodsapply, exceptquantities and services areCommodity ID 8000)
Low-level delivery. No additional surcharges in accepted when special Consumer requested.
INTERNATIONAL ORDERS:
Low-levelare now available (dangerous goodsair. accepted quantities and Consumer Commodity ID 8000)
hazardous items via UPS 2nd-day in
INTERNATIONAL ORDERS:
We proudly serve healthcare professionals, governments, and dealers throughout the world. To place orders
are now available via UPS 2nd-day air. Territories & Virgin Islands:
We proudly serve healthcare export terms and conditions please contact the International Department (USA) by phone
Guam, Puerto Rico, U.S. Trust
or for inquiries on professionals, governments, and dealers throughout the world. To place orders
Guam, Puerto Rico, U.S. Trust Territories & Virgin Islands: This charge includes freight through the
* All orders will be subject to a handling charge.
or for inquiries on export terms and conditions please contactan e-mail at: export@henryschein.com. phone
1-631-843-5325, fax: 1-631-843-5676, or send us the International Department (USA) by
* All ordersUnited States Postal handling(USPS).* Special delivery orders and through the
will be subject to a Service charge. This charge includes freight hazardous material shipments
1-631-843-5325, fax: 1-631-843-5676, orarea, please stop byat: export@henryschein.com. at:
If you will be visiting the Miami send us an e-mail and see our full-service facility
United States be shipped via United Parcel Service (UPS)orders and hazardous materialminimum order
can Postal Service (USPS).* Special delivery for an additional charge. No shipments
If you will1912 NW 84th Ave., Doral, FL 33126. by and see our full-service facility at:
be visiting the Miami area, please stop
can be shipped via United Parcel Service (UPS) forInternational Representative for details.
amount or weight applies. Speak to your an additional charge. No minimum order
1912 NW Returns: Doral, FLauthorization number must be received prior to returning any merchandise.
84th Ave., A return 33126.
amountOutside U.S. (50 States): to your International Representative for details.
or weight applies. Speak
Returns: A returnproducts mustnumber must be received prior toprevious thirty merchandise.
Returned authorization have been purchased within the returning any (30) days.
Outside U.S. (50 States): being shipped outside the U.S. (50 states), please refer to the International
If your order is
Returned products must have been purchased within the previous thirty (30) days.
If your order is being shipped outside the U.S. (50 states), otherwise agreed, freight terms are FOB
Terms & Conditions at henryschein.com. Unless please refer to the International
WARRANTIES:
Terms & ConditionsDock ("Ex Works" outside North America). Title freight terms are FOB shipment is loaded at the
Shipper's at henryschein.com. Unless otherwise agreed, passes at the time the
WARRANTIES: pass through to the customer, at the time of sale, any transferable product warranties,
Henry Schein will
Shipper's shipper's dock. Customer is responsible forTitle passes at theany applicable
Dock ("Ex Works" outside North America). compliance with time the shipment is loaded at the
Henry Schein will pass through to the customer,Henry Schein by theany transferable product warranties,AS OTHERWISE
indemnities and remedies provided to at the time of sale, applicable manufacturer. EXCEPT
shipper's importCustomer is responsible for compliance with any applicable
dock. requirements.
indemnities and remedies provided to Henry Schein by the applicable HENRY SCHEIN PROVIDESOTHERWISE
PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, manufacturer. EXCEPT AS NO WARRANTIES
import requirements.
PROVIDED HEREIN, TO THE EXTENT PERMITTED BY LAW, HENRY SCHEIN PROVIDES NO WARRANTIES
OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF
RX PRODUCTS & CONTROLLED SUBSTANCES:
OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF AND THE CUSTOMER
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NON-INFRINGEMENT,
RX PRODUCTS & to limit the sale of Rx and controlled substances only to registered, licensed healthcare
Regulations require us CONTROLLED SUBSTANCES:
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND THE CUSTOMER
SHALL LOOK TO THE MANUFACTURER OF THE PRODUCT FOR ANY WARRANTY THEREON.
Regulations require us toIflimit the sale of customer or have recently moved, please furnish us with ahealthcare updated
professionals. you are a new Rx and controlled substances only to registered, licensed copy of your
SHALL LOOK TO THE MANUFACTURER OF THE PRODUCT FOR ANY WARRANTY THEREON.
professionals. IfDEA registration. For controlled substances, furnish a copy of your DEA registration verifying your shipping
state you are a new customer or have recently moved, please furnish us with a copy of your updated
LIMITATION OF LIABILITY:
state DEA address. Please note that all orders for controlled copy of yourare subject to a due diligence review process. LIMITATION OF LIABILITY: the manufacturer of the product for any claim arising due to loss,
registration. For controlled substances, furnish a substances DEA registration verifying your shipping
The customer agrees to look solely to
address. Please noteIIthat all orders for controlledbe ordered electronicallyto aby mail. For information on our Controlled The customer agrees to lookdeath related to the use or salethe products. HENRY SCHEIN SHALL to loss, LIABLE FOR
Schedule controlled substances can substances are subject or due diligence review process.
injury, damage or solely to the manufacturer of of product for any claim arising due NOT BE
Schedule II controlled substances can be ordered electronically or by mail. For information on our Controlled Federal 222
Substance Ordering System please visit www.henryschein.com/e222; if you prefer to continue using
injury, damage or death related to the use or sale of products. HENRY SCHEINDAMAGES INCLUDING, BUT NOT
INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL SHALL NOT BE LIABLE FOR
SubstanceForms to order Schedule visit www.henryschein.com/e222; if you preferto: continue using Federal 222
Ordering System please II controlled substances, please mail the form to
INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIALARISING FROM OR RELATING NOT
LIMITED TO, LOST PROFITS AND LOSS OF GOODWILL, DAMAGES INCLUDING, BUT TO ANY BREACH
Forms to order Schedule II controlled substances, please mail the form to:Street * Indianapolis, IN 46268 LIMITED TO, THIS AGREEMENT (OR ANYOF GOODWILL, ARISING FROM OR RELATING TO ANY BREACH BY THE
Henry Schein, Inc. * Suite 300, 5315 West 74th
TO LOST PROFITS AND LOSS DUTY OF COMMOM LAW, AND WHETHER OR NOT OCCASIONED
Henry Schein, Inc. * Suite 300, 5315 West 74th Street * Indianapolis, IN 46268
TO THIS AGREEMENT (OR HENRY SCHEIN OR ITS AFFILIATES), WHETHER OR NOT OCCASIONED BY THE
NEGLIGENCE OF ANY DUTY OF COMMOM LAW, AND REGARDLESS OF ANY NOTICE OF THE
REGULATORY REQUIREMENTS:
NEGLIGENCE OF HENRY SCHEINDAMAGES.
POSSIBILITY OF SUCH OR ITS AFFILIATES), REGARDLESS OF ANY NOTICE OF THE
REGULATORY REQUIREMENTS: or installation of certain products.
Local regulatory requirements may apply to use
POSSIBILITY OF SUCH DAMAGES.
Local regulatory requirements may apply to use orany such requirementsproducts.
Be sure to understand and comply with installation of certain prior to purchase, use,
Be sure toor installation of products. any such requirements prior to purchase, use,
understand and comply with
or installation of products.
International Dept. 1-631-843-5325 8am-6pm, et Fax: 1-631-843-5676
The prices stated in the invoice or statement may reflect a discount or be subject to a rebate. You must fully International Dept. 1-631-843-5325 8am-6pm, et Fax: 1-631-843-5676
In Miami, Florida
1-305-418-4101
In Israel
+972-3-653-4000
The pricesand accuratelyinvoice this stated discount price, or if applicable,subject to a rebate. You musteffect to any
stated in the report or statement may reflect a discount or be any net pricing, after giving fully
In Miami, Florida
1-305-418-4101
Fax: 1-305-639-6053
In IsraelIn Italy
+972-3-653-4000
+39-02-4577-3203
and accurately report Medicare, Medicaid, price, or if applicable, federal or State program upon request by any such
rebates, to this stated discount Tricare and any other any net pricing, after giving effect to any
In Canada Fax: 1-305-639-6053
1-800-668-5558 In Italy In Luxembourg
+39-02-4577-3203
+32-2257-40-50
rebates, toprogram. Accordingly,Tricare and any other federal or State program upon request review any agreements or In CanadaAustralia 1-800-668-5558
Medicare, Medicaid, you should retain these records. It is your responsibility to by any such
In
+43-1-525-11-1212 Luxembourg
In
+32-2257-40-50
In Netherlands
+31-365-358-923
program. Accordingly, you should retain these prices to It is your responsibility to review any agreements or
records. determine if they are subject to a rebate. The federal
other documents applicable to
In Australia
+43-1-525-11-1212
In Austria
+612-9-697-6201 In Netherlands Zealand
+31-365-358-923 0040
In New
+64 9 414
other documents applicable to these prices to determine if they are subject reporting of,The federal value to a
In Austria Belgium +612-9-697-6201
In
+3222574050
In New Zealand
+64
In Portugal/Spain 9 414 0040
+34-91-360-60-04
government imposes certain restrictions on, and requires public to a rebate. transfers of
+3222574050
In
+86-21-32231198 In Portugal/Spain Rico
+34-91-360-60-04
government imposes certain restrictionspromotional discount program (e.g. points, discount redemptions or other In BelgiumChina
In Puerto
1-800-579-5055
practitioner. Participating in a on, and requires public reporting of, transfers of value to a
In ChinaIn Czech Republic/
+86-21-32231198
In Puerto Rico
1-800-579-5055
In UK/Ireland
+44-1634-878-750
practitioner. Participating in a promotional discount program (e.g. points, discount redemptions orpractice is neither
special awards, except for Henry Schein goods and services) is only permissible if your other
Republic/
+420-541-426-891 UK/Ireland
In
+44-1634-878-750
In Turkey
+90-216-466-8383
special awards, except forbills any federal healthand services) is onlyMedicare, Medicaid,practice or neither s health In Czech Slovakia
Henry Schein goods care program (e.g., permissible if your Tricare is Children'
enrolled in nor
Slovakia France
+420-541-426-891
In
+33-1-41-79-65-65 Turkey
In
+90-216-466-8383
enrolled in nor bills any federal health care program (e.g., Medicare, Medicaid, Tricare or Children'inhealth discount
s such
Insurance Program) for dental, oral surgery or pharmaceutical services. By participation
In France Germany +33-1-41-79-65-65
In
+49-6103-757-5018
Insurance program, you dental,that, to your knowledge, neither your practiceparticipation in such discount in or
Program) for agree oral surgery or pharmaceutical services. By nor your patients are enrolled
In Germany
+49-6103-757-5018
In Hong Kong
+852-2541-2290
program, you agree that, federal programs forneitherservices.
reimbursed by to your knowledge, such your practice nor your patients are enrolled in or
In Hong Kong
+852-2541-2290
reimbursed by federal programs for such services.

Telephone Hotlines: We're here, ready to help you
Telephone Hotlines: We're here, ready to help you Customer Service:
To Fax An Order:
To Place An Order:
Customer Service: 8am-9pm, et
To Place An Order: 8am-9pm, et To Fax An Order:
1-800-372-4346
1-800-732-7023 24 Hours
1-800-472-4346
1-800-372-4346 8am-9pm, et
1-800-732-7023 24 Hours
1-800-472-4346 8am-9pm, et

1188
1188

Equipment Sales & Service
1-800-645-6594
Equipment RUBA® & Service Support
1-800-645-6594
A Sales Technical
1-800-711-6032 8am-8pm, et
®
1-800-711-6032 8am-8pm, et8am-8pm, et
ARUBA Technical Support
Dental Schools
1-800-851-0400
Dental Schools Services
1-800-851-0400 8am-8pm, et8am-6pm, et
Financial
1-800-443-2756
Financial Services
1-800-443-2756 8am-6pm, et

Institutional/Federal
1-800-851-0400 8am-8pm, et
Institutional/Federal
1-800-851-0400 8am-8pm, et8am-8pm, et
Product Technical Support
1-800-372-4346
Product Technical Support
1-800-372-4346 8am-8pm, et8am-4:30pm, et
Premium Point Information
1-800-472-4346
Premium ProRepair
Point Information
1-800-472-4346 8am-4:30pm, et
1-800-367-3674 8am-5pm, et
ProRepair
1-800-367-3674 8am-5pm, et

http://www.henryschein.com/creditcard http://www.henryschein.com http://www.henryschein.com/e222 http://www.henryschein.com/e222 http://www.henryschein.com

Practice Marketing & Office Supply Catalog 2015

Table of Contents for the Digital Edition of Practice Marketing & Office Supply Catalog 2015