The Ontario Broker - Volume 20, Issue 1 - 16

EMPOWERED

IB AO.ORG

16

out and asked clients to leave a

direction we're going. But everyone has
their own way of doing things and we
try to encourage that."

WHAT RECENT
HIRES SAY

best I can," said David. "Generational
gaps are beneficial because you get
different ways of approaching things.
It's nice to see."
BEING RECEPTIVE TO NEW IDEAS
Using suggestions from employees can
make them feel more engaged and
invested. Additionally, they can have
really good ideas.
"If they have any ideas or suggestions,
they know they can bounce it off of
us," said John. "We just implemented
a suggestion from an employee. We

"It's exciting to
work somewhere
that you have
opportunity
to learn. And I
have learned a
ton being here.
They're willing to
look at someone's
strength and
abilities. They
want to foster
learning in
whatever way
helps the person
best."
Rachel
Office Assistant, Locke

to retain the client, for example
waving an NSF charge. Before they'd
have to go to management, and we'd
have to approve it. Now they have the
authority themselves."
"When I joined the brokerage in
2014, there was no Facebook page
and we didn't have any customer
reviews. My background being in
journalism and media, I jumped
on that," said Sarah. "We've gone

The Ontario Broker

Google Review is huge for us. My
all our social media efforts."

FACILITATING CONTRIBUTIONS
TO THE COMMUNITY
Most brokerages are active in their
community but allowing employees to
contribute in their own way can help
build a personal connection to work.
"We give flex time to our employees
if they have a passion they want
to pursue in the community," said
Sarah. "I'm on a number of boards.
We have other staff members who
are on boards or teams that take a lot
of time during the day. If they need

gave the CSRs authority to spend up to
$200 to do what they feel is necessary

a Facebook page and Instagram.
dad's been extremely supportive of

"The staff is really very innovative and
progressive and I try to support that

review. We have a YouTube channel,

"They've shown
that they trust
me. They give me
more roles and
responsibilities
outside my job
title that I've
shown I'm capable
of. They want their
employees to
move forward."
Desiree
TSR, Oracle

to come in late or leave work early
to do that, they can. It's a benefit to
the brokerage to be involved in our
community."
"We do fundraising initiatives
including our annual sponsorship of
the Autism Walk," said John. "This
year we're putting together a few
beach volleyball teams for a SickKids
tournament. That was a suggestion
from an employee and we ended up
entering five or six teams."
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The Ontario Broker - Volume 20, Issue 1

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