IEEE Spectrum November, 2014 - 23

Taught by Professor Dalton Kehoe
YORK UNIVERSITY

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Effective
Communication Skills

BY D E C E

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The Magic of Everyday Communication
The Complex Layers of
Face-to-Face Talk
The Social Context That
Shapes Our Talk
The Operations of the Cognitive Unconscious
The Conscious Mind in Perception
The Conscious Mind in Using Language
The Conscious Mind and Emotion
The Development of Our Sense of Self
Self, Attachment, and Self-Esteem
Protecting the Self in Face-to-Face Talk
Conscious Self-Talk and Self-Management
Challenges to Effective Communication
Talking to Connect and Build Relationships
Differences, Disagreement, and Control Talk
Commands, Accusations, and Blame
Healing Relationships with
Dialogue Talk
Focus on the Other-
The Heart of Dialogue
Assertive Dialogue to Manage Disagreement
Compassionate Confrontation
Communication, Gender, and Culture
Talking Our Way to Lasting Relationships
Leadership, Appreciation, and Productivity
Dialogue and Appreciation-
Engaged Employees
Dialogue-Ethical Choices
behind Our Talk

Improve the Ways
You Communicate

24.

Every day of your life is literally shaped by talking. But the truth is
that most of us don't understand nearly as well as we should how
conversation really works. Even more important, most of us aren't
as successful as we could be in making conversations work toward
achieving our professional and personal goals.

Course no. 9331 | 24 lectures (30 minutes/lecture)

With Effective Communication Skills, you'll gain insights into how
you communicate verbally, the common problems encountered in
doing so, and ways you can improve your own effectiveness at it. In
24 mind-opening lectures, Professor Dalton Kehoe brings more than
40 years of experience as an award-winning teacher and successful
business consultant to give you all the knowledge, skills, and advice
you need to strengthen and enhance the way you communicate both
at work and at home.

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Table of Contents for the Digital Edition of IEEE Spectrum November, 2014

IEEE Spectrum November, 2014 - Cover1
IEEE Spectrum November, 2014 - Cover2
IEEE Spectrum November, 2014 - 1
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IEEE Spectrum November, 2014 - Cover3
IEEE Spectrum November, 2014 - Cover4
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