information and inspiration Contents November/December 2014 to stay current and creative 6 Online Contents 8 Editor's Note 10 12 What's new this month at kbbonline.com Show Director's Note People & Places News on industry movers and shakers 16 All Abroad 20 Universal Design 24 Business Practice 27 35 Discover the latest tile trends from Cersaie One size does not fit all Dealing with a difficult client PRODUCT INNOVATOR AWARDS The 2014 winners are revealed! KBIS Countdown to Design & Construction Week Exhibitors return and a look at the 30 Under 30 Group 44 48 62 Trends Universal design for everyone Products What's hot in dishwashers, refrigerators, bathroom accessories and more! Design 62 Change is Good Give-and-take in kitchen design 68 Self-Storage Master bath offers organized escape 62 Cover Story Homeowners dictate what stays, designer decides what changes Cover photo by Phototech 400 Series Modular Refrigeration by Gaggenau 04_KBB_1114_TOC.indd 4 11/11/14 10:00 AMhttp://www.kbbonline.com