KBB - October 2015 - 50

KBIS SPECIAL SECTION

At the conclusion of this session, you will be able to:
* List the five stages through which design occurs, starting with aiming the direction of the design.
* Identify the four factors that drive kitchen design, acknowledged
or not.
* Explain how the classic "work triangle" fits into the more encompassing L.I.F.E. triangle.
* Apply the use of at least one new tool to getting a design
"on track."
* Sort the design elements that affect clients faced with overwhelming Internet research.

PD2: Born to Buy - Growing Your Kitchen & Bath Business with
Multigenerational Clients
Laurie Brown, CSP, Business Training Works
Monday, Jan. 18 from 4:00 to 6:00 p.m.
Encore at Wynn Las Vegas - Brahms 2
0.2 NKBA CEUs & 2 NKBA Education Hours; NAHB 2.00 CE Hours; 2.0 NARI CEUs
Did you know the years in which your customers were born influence
how they shop, what they want from service providers and how they
make the decision to buy? Will your customer most likely want instant
gratification? Will s/he focus on tradition, stability and quality? Does s/
he come armed with research and already know what s/he wants?
The age of your customer may give you a clue. From Traditionalists and
Baby Boomers to Generations X and Y, this program will explain how
you can provide exceptional service to customers of all ages and tailor
your service approach based on generational preferences.
At the conclusion of this session, you will be able to:
* Explain how the needs and demands of customers from different
generations vary.
* Describe strategies for improving communication with your
customers.
* Provide quality service that is not only profitable but sustains longterm relationships.
* Handle complaints in a way that transforms customers into
raving fans.

PD3: Negotiating for Success
Shawn Doyle, CSP
Monday, Jan. 18 from 4:00 to 6:00 p.m.
Encore at Wynn Las Vegas - Brahms 1
0.2 NKBA CEUs & 2 NKBA Education Hours; NAHB 2.00 CE Hours; 2.0 NARI CEUs
This lively session focuses on the secret techniques and tactics
used by savvy buyers and sellers who win by negotiating. Join Shawn
Doyle, CSP, and negotiation expert, as he explains the importance of
using the "win" negotiating mindset as a key success strategy. Doyle
will identify the five top mistakes people make when negotiating and
will uncover the top five tactics other people use in negotiating (and
explain how you can overcome them).
This session also covers the power of proxemics and body language
in negotiations, how to prepare for a negotiation properly using a
standard worksheet and, most importantly, how to ask for more, get
more and do more in less time.
At the conclusion of this session, you will be able to:
* Explain the importance of the "win" negotiating mind set.

K+BB

* Identify the power of proxemics and body language in negotiating.
* Prepare for a negotiation properly using an N.P. worksheet.
* Demonstrate "asking for more" to get more during a negotiation.

PD4: High-Performance Design, Build and Remodel Techniques
That Meet Your Customers' Needs
James Lebair, NARI GCP, UDCP
Wednesday, Jan. 20 from 10:00 a.m. to 12:00 p.m.
Las Vegas Convention Center- Room N202
0.2 NKBA CEUs & 2 NKBA Education Hours; NAHB 2.00 CE Hours; 2.0 NARI CEUs
Do your clients have concerns about energy efficiency when
considering a home remodel? A desire for energy efficiency and
concerns about rising energy costs are driving renovations, maintenance
and new technology in households across the country. Savvy contractors
who specialize in this type of work focus on the larger picture and the
overall home performance. They often begin a remodel project with an
energy audit and work to incorporate their customers' need for comfort,
health, safety and energy efficiency.
This session will cover a "whole-house" approach to remodeling and
will include sustainable and universal design techniques, marketing and
sales strategies and site and feasibility studies. The entire process from the
design stage through the building and remodeling stages will be explored.
At the conclusion of this session, you will be able to:
* Define the term, "high performance" as it relates to design, build
and remodel projects.
* List and explain best methods for incorporating high performance
into common design, build and remodeling projects (including
marketing, sales and production).
* Given a customer's identified needs and stated desires, describe
how to present, adapt and implement a high-performance
program to meet these goals.

PD5: Recruiting and Hiring for Success
Tim Donahue, Principal, Talent Directions
Wednesday, January 20 from 2:30 to 5:30 p.m.
Las Vegas Convention Center- Room N202
0.3 NKBA CEUs & 3 NKBA Education Hours; NAHB 3.00 CE Hours; 3.0 NARI CEUs
Talent is the lifeblood of any business. Finding - and hiring - the right
person at the right time is no easy task, especially in the competitive
kitchen and bath field. Designed primarily for those who play a key
role in the hiring process, this course will give your business an edge in
cultivating a pipeline of strong candidates. Great hires can become
the team members who drive your business success.
This interactive session will explore leading-edge recruiting
strategies such as social networking, as well as cover the fundamentals
of determining which candidates would be a "fit" for your business.
The course will provide tips, tools and techniques for screening
and interviewing candidates, as well as strategies for bringing new
employees into the fold.
At the conclusion of this session, you will be able to:
*
*
*
*

Evaluate your hiring needs.
Identify sources of job candidates.
Prepare for and conduct effective candidate interviews.
Describe the key steps for making job offers and bringing valuable
new employees on board.

October 2015 / www.kbbonline.com / The Official Sponsor of KBIS www.kbis.com

http://www.kbbonline.com http://www.kbis.com

KBB - October 2015

Table of Contents for the Digital Edition of KBB - October 2015