Supply Chain World - Volume 7, Issue 3 - 52

solutions peak-ryzex inc.
Peak-Ryzex helps performancedriven companies leverage
mobile technologies to their
advantage as a single end-toend solutions provider.

	 Today,	Peak-Ryzex	serves	more	
than	60	percent	of	the	Fortune	1,000	
customers	in	domain	expertise	in	
supply	chain	technology.	
	 "Whether	that's	helping	a	pharmaceutical	company	design	a	complex	label	required	to	comply	with	
new	regulations	and	safety	requirements	to	helping	them	manage	and	
maintain	the	assets	that	are	enabling	
their	digital	supply	chain,"	Larimer	
says.	"These	are	services-led	offers	
that	we	can	take	to	a	customer	and	
ask,	'What	is	it	that	you	are	trying	to	
do?'	We	then	show	them	examples	
of	how	we	can	help	them	achieve	
their	goals	through	our	ecosystem	
of	software,	hardware,	services	and	
other	integration	partners	to	augment	the	skills	we	have	in-house."

Supply Chain Transformed
As	a	solutions	provider	helping	
customers	transition	to	digital	and	
mobile	environments,	Peak-Ryzex	
embeds	itself	into	its	customers'	
processes	whenever	possible	
to	better	understand	their	pain	
points	and	offer	solutions	to	optimize	their	performance.	
	 For	example,	as	part	of	a	recent	
mobility	project,	Peak-Ryzex	
team	members	rode	along	with	
drivers	on	various	routes	to	better	
understand	the	transportation	
and	logistics	company's	daily	work	
environment	and	process.	
	 Where	on-site	evaluations	are	
not	possible,	Peak-Ryzex	captures	
the	customer's	voice	in	a	methodical	way	and	plays	back	what	it	
hears	to	see	if	it	resonates.	"We	
make	sure	we	walk	in	the	shoes	
of	the	people	we	serve,"	Larimer	
says.	"We	ask	ourselves,	'How	can	
we	make	sure	the	mission-critical	
applications	we	are	delivering	
52

Supply Chain World VOLUME 7, ISSUE 3

provide	a	consistent	experience	
for	those	end-users?'"
	 Larimer	says	she	personally	
spends	a	lot	of	time	with	customers	to	learn	about	what	is	on	their	
minds.	Some	of	the	themes	she	
has	found	in	North	America	are	
around	concerns	with	today's	
tight	labor	market	and	how	to	use	
technology	to	augment	places	
where	putting	a	person	in	place	
may	be	hard.	Or,	if	there	is	a	person	
in	place,	designing	a	solution	that	
they	can	pick	up	and	go.	
	 "Part	of	that	is	Windows	to	
Android	migration	in	mobile	
computing,"	she	explains.	"With	
a	dynamic	workforce,	not	everyone	has	worked	on	a	greenscreen	
or	knows	what	a	function	key	is,	
but	everyone	has	a	smartphone.	
One	of	the	key	areas	is	thinking	
through	the	people	challenge	in	
a	tight	labor	market	and	the	evolving	workforce."
	 The	second		trend	Peak-Ryzex	
hears	a	lot	about	is	offering	a	differentiated	customer	experience.	
The	company's	customers	want	to	
make	sure	they	are	putting	together	
a	frictionless	customer	experience	

or	at	a	minimum	are	differentiated	
from	the	competition.	Peak-Ryzex	
is	working	with	a	rental	company	
to	do	just	that	and	partnered	with	a	
biometrics	solution	provider,	which	
uses	a	person's	face	or	fingerprints	
as	identification.	
	 "The	rental	company	uses	facial	
recognition	and	RFID	systems	to	
connect	the	person	with	the	rental	
asset,	and	the	contract	all	together	
with	no	human	touch,"	Larimer	
explains.	"It	creates	efficiency	for	
the	company	and	is	a	much	better	
customer	experience	than	a	paper-based	process.	We	love	helping	
customers	create	differentiated	
experiences	in	today's	market	
whether	it	is	a	brainstorming	session	on	the	art	of	the	possible	all	the	
way	through	designing,	deploying	
and	supporting	that	solution."
	 Peak-Ryzex	has	expanded	upon	
this	idea	and	solution	with	its	customers	in	the	transportation	and	
logistics	space.	"One	of	the	things	
they	struggle	with	is	not	being	
the	low-cost	provider,"	Larimer	
explains.	"They	are	creating	vertically	integrated	supply	chains	as	an	
offer.	Take	subscription	boxes,	for
Supply Chain World - Volume 7, Issue 3

Table of Contents for the Digital Edition of Supply Chain World - Volume 7, Issue 3
