Supply Chain World - Volume 7, Issue 3 - 56

solutions equifax

has changed the way it approaches third-party service providers
by partnering closely with the
information technology team to understand what types of companies
to bring in and which third-party
benchmarks it should be leveraging
to help with rates and specs. CollabSitel Group's 75,000 people across the globe connect many of

continues to transform. "As we
move applications from traditional
brick-and-mortar environments to
the cloud, it requires our software
licensing team to consider new
requirements," Briscoe explains.
"Do I have licensing rights to move
an application to the cloud? How
do you manage and track it once
in the cloud? Our teams have had
to step back and rethink their role
and the value they can deliver to
their internal stakeholders."
Equifax is in the early to
mid-stages of its transformative
journey, and Briscoe says his
team is still changing the way
they manage and approach a lot
of its vendor relationships. "With
CREDIT: Steven Gondek, Equifax Video Director

the world's best-known brands with their customers - 3.5 million
times daily. As a global customer experience (CX) management
leader, we apply 30+ years of experience and the entrepreneurial
spirit of our group's founders to deliver omnichannel solutions to
400+ clients - from Fortune 500 companies to local startups.
Our group's breadth of capabilities - powered by our ecosystem of experts including Innso, Learning Tribes, Sitel, Sitel Insights
and TSC - go beyond business process outsourcing (BPO) to
support every stage of the customer journey. We are redefining
the contact center by pairing innovative solutions with the human
touch, emotion and empathy of our people.
As a CX platform, we deliver tailored solutions to fit our clients'
needs through our customer-centric approach adding value at
every touchpoint - regardless of location, channel or time of day.

oration among teams has become
vital. For example, the global sourcing team worked closely with both
the IT and finance teams to negotiate a significant services agreement
with a new third-party supplier.
"We are transitioning from
procuring a lot of hardware to now
negotiating infrastructure as a service [IAAS] agreements," Briscoe
explains. "We have new relationships that are forming and becoming critical quickly. It is imperative
that we are aligned, focused and
have the right sourcing talent leading these critical engagements."
As Equifax migrates to the
cloud, the global sourcing team's
approach to software licensing

"It is imperative that we are
aligned, focused and have the
right sourcing talent leading
these critical engagements,"
Briscoe notes.

56

Supply Chain World VOLUME 7, ISSUE 3



Supply Chain World - Volume 7, Issue 3

Table of Contents for the Digital Edition of Supply Chain World - Volume 7, Issue 3

Contents
Supply Chain World - Volume 7, Issue 3 - Cover1
Supply Chain World - Volume 7, Issue 3 - Cover2
Supply Chain World - Volume 7, Issue 3 - 1
Supply Chain World - Volume 7, Issue 3 - Contents
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Supply Chain World - Volume 7, Issue 3 - Cover3
Supply Chain World - Volume 7, Issue 3 - Cover4
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