Supply Chain World - Volume 7, Issue 3 - 62

solutions turnpoint services
www.turnpointservices.com / Headquarters: Louisville, Ky. / Specialty: Plumbing and HVAC services / Tim Russell, COO: "Turnpoint was established by a group of people
who have created these standards because of our experience in the business."

Low Inventory, High Quality
The companies of Turnpoint Services provide high-quality plumbing
and HVAC services with little to no inventory. By Staci Davidson
Turnpoint Services
promises to "turn bad
days into good ones" as
a top provider of plumbing, HVAC and electrical
services. The company is a
TIM RUSSELL
private-equity collection
COO
of local HVAC and plumbing firms in Oklahoma, Texas,
Kentucky, Indiana and Florida,
with eight brands currently under
its umbrella. With high standards
in place across the operation, the
Turnpoint brands remain known
for quality service. And these
plumbing and HVAC businesses
are able to maintain these standards with minimal inventory.
"We have very little inventory,"
COO Tim Russell explains. "With
most companies that we buy, if they
do have an inventory, we work out of
that and then have a replenishment
model. The plumbing business has
a standard truck and relationships
with vendors for replenishment,
and sometimes the vendors deliver
right to the branch or the technicians go to the supply houses."
He estimates Turnpoint businesses put in a new water heater
for clients every four hours, so
strong vendor partners have been
key in maintaining its zero-inventory structure. Dauenhauer
Plumbing, Heating & Air is one
of Turnpoint's brands. General
Manager Ted Arena explains the
operation runs smoothly, and the
limited inventory is not an issue.
62

Supply Chain World VOLUME 7, ISSUE 3

"We've been in business since
1958 and we are 24/7, so we don't
stop unless there is inclement
weather like snow or ice," Arena
says. "In the month of July, our
call center took in 5,911 calls and
we answered 5,708 of them. About
half of them were revenue jobs. We
have just a little inventory: we keep
10 forty- and fifty-gallon gas water
heaters, 10 sump pumps and a
pallet of toilets because of a special
we have on them.
"We have a great relationship
with our vendors, and the main
one, Master Supply, takes very
good care of us," he adds. "They
are three minutes away from our
shop, so they are our inventory.
We do everything from repairing a

Turnpoint Services is a fivestate private-equity collection
of HVAC and plumbing firms
such as Dauenhauer Plumbing,
Heating & Air.

faucet to installing plumbing in a
new home, and we do some multifamily, commercial work, boilers
and trenchless sewer pipelining."

Center of Excellence
Turnpoint partners with businesses that have grown to a good
size, but want to grow further
and be part of the private equity
world. "We work with the companies to implement our standards,
look at the equipment, parts and
materials they purchase, set up
standard pricing with the vendor partners, implement the cap
agreement we have with GM for
trucks and vans and do the upfitting," Russell explains.
"It's like we act as a center of



Supply Chain World - Volume 7, Issue 3

Table of Contents for the Digital Edition of Supply Chain World - Volume 7, Issue 3

Contents
Supply Chain World - Volume 7, Issue 3 - Cover1
Supply Chain World - Volume 7, Issue 3 - Cover2
Supply Chain World - Volume 7, Issue 3 - 1
Supply Chain World - Volume 7, Issue 3 - Contents
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Supply Chain World - Volume 7, Issue 3 - Cover3
Supply Chain World - Volume 7, Issue 3 - Cover4
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