Supply Chain World - Volume 7, Issue 3 - 99

brooks automation manufacturing

Brooks Automation's brokers, the
company has implemented a system that eliminates the need for
brokers to ask repetitive questions
during each encounter.
"We put together business rules
for that broker, so that they don't
ask us that question again," Poole
explains. "Each question could
take three minutes to answer. So,
that one small change saves us a lot
of time."

Service Providers
Poole and her team also manage
logistics service provider relationships. When selecting logistics
service providers, the team looks
for customer-focused providers.

"We are cost-driven, however,
the expectation of Brooks is that
the service provider acts as an
arm of our organization," Poole
says. "If a service provider offers a
cost-effective rate but can't back
that rate up with excellent customer service/support, they wouldn't
be selected as a logistics partner
for Brooks Automation."
The company partners with
very select companies like FedEx,
Expeditors and Yusen Logistics
because of their ability to service
its accounts effectively and with
great customer service, she adds.
"Our expectations are high and
they need to be so we can service
our customer's high expectations,"

Poole says. "We need our service
providers to watch our shipments
and proactively communicate any
challenges they are facing."
With thousands of shipments
moving each month, Poole's small
team would not be able to track
every shipment. "Our logistics
providers need to be our eyes,"
she says. "I guess you could say we
build true partnerships with the
suppliers that are willing to go the
extra mile for us."
ArcBest® is a leading logistics company with solutions for any

supply chain need. We offer ground, air and ocean transportation
through our LTL carrier ABF Freight®, our Panther Premium Logistics® fleet, and an extensive capacity network. But we're more than
logistics. We're creative problem solvers, focused on understanding our customers' products and services, and designing solutions
that simplify processes, improve productivity and grow business.

VOLUME 7, ISSUE 3 Supply Chain World

99


http://www.arcb.com/

Supply Chain World - Volume 7, Issue 3

Table of Contents for the Digital Edition of Supply Chain World - Volume 7, Issue 3

Contents
Supply Chain World - Volume 7, Issue 3 - Cover1
Supply Chain World - Volume 7, Issue 3 - Cover2
Supply Chain World - Volume 7, Issue 3 - 1
Supply Chain World - Volume 7, Issue 3 - Contents
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Supply Chain World - Volume 7, Issue 3 - Cover4
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