The Roanoker - January/February 2015 - 71
2015 SOURCEBOOK
Ultimately, says
Embrey, the
patient experience
plays an equal
role with medical
outcomes and cost
the AFFLUEN T LOVE print
REACH THEM IN
controls.
his gratitude: "You gave me my life back."
The Carilion staffer's response: "We didn't
give you your life back. We just helped you
find it."
T
he tale isn't just a feel-good story for Carilion - it illustrates the modern-day emphasis
on engaging patients in their own care. The
driver didn't just go to the doctors for help but
goals to improve his diet and lifestyle.
That patient engagement is key to the
modern approach to medical service, and it
overlaps across the Roanoke Valley's major
healthcare providers - Carilion Clinic, LewisGale/Hospital Corporation of America and
Salem VA (Veteran's Affairs) Medical Center.
Richard Embrey, chief medical officer at
LewisGale, says it's working to measure its
care quality - not just processes and outcomes, but the patient experience.
"Sometimes patients receive good medical
care by the book, but they come away not
feeling good," Embrey says. "They have the
feeling they were not treated as an individual
or were involved as part of the care process,
but that they were part of a production line
and just being moved through.
To that end, LewisGale provides training
to its staff not just on diagnosis and treatment
but in working with patients, particularly
during times of stress.
"A lot of it is leading by example," Embrey
says. "That's a real culture thing, putting the
patient first, and if you can develop the culture,
then everyone who works here knows that's
the unspoken expectation."
Carilion Clinic is likewise focusing its efforts to deliver a better experience for patients.
It's working to develop better electronic patient
records that cut down on duplication - if a
THE
R OANOKER.COM
THE ROANOKER AVERAGE HOUSEHOLD INCOME: $139,000.
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Readex Research Independent Reader Survey, 2012.
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higher among Affluent Women, Ultra Affluents and Wealthy consumers.The 2013 Ipsos Affluent Survey USA reaffirms the power of the hard copy print publications in Affluent lives
JANUARY/FEBRUARY 2015
71
http://www.THEROANOKER.COM
The Roanoker - January/February 2015
Table of Contents for the Digital Edition of The Roanoker - January/February 2015
Letters / Worth a Click
From The Editor
The Look
The Flavor
The Quiz
The Calendar
Get Outside
Dining: Four of the Valley’s Best Restaurants
On The Town
Where Are They Now?
The Source Book
Coming Home
Neighborhoods
Education
Arts & Culture
Medicine
Business
Recreation
Shopping
Retirement
The Roanoker - January/February 2015 - Intro
The Roanoker - January/February 2015 - Cover1
The Roanoker - January/February 2015 - Cover2
The Roanoker - January/February 2015 - 3
The Roanoker - January/February 2015 - 4
The Roanoker - January/February 2015 - 5
The Roanoker - January/February 2015 - 6
The Roanoker - January/February 2015 - 7
The Roanoker - January/February 2015 - 8
The Roanoker - January/February 2015 - 9
The Roanoker - January/February 2015 - Letters / Worth a Click
The Roanoker - January/February 2015 - 11
The Roanoker - January/February 2015 - From The Editor
The Roanoker - January/February 2015 - 13
The Roanoker - January/February 2015 - The Look
The Roanoker - January/February 2015 - 15
The Roanoker - January/February 2015 - The Flavor
The Roanoker - January/February 2015 - 17
The Roanoker - January/February 2015 - The Quiz
The Roanoker - January/February 2015 - 19
The Roanoker - January/February 2015 - The Calendar
The Roanoker - January/February 2015 - 21
The Roanoker - January/February 2015 - 22
The Roanoker - January/February 2015 - 23
The Roanoker - January/February 2015 - 24
The Roanoker - January/February 2015 - Get Outside
The Roanoker - January/February 2015 - 26
The Roanoker - January/February 2015 - 27
The Roanoker - January/February 2015 - 28
The Roanoker - January/February 2015 - 29
The Roanoker - January/February 2015 - 30
The Roanoker - January/February 2015 - 31
The Roanoker - January/February 2015 - 32
The Roanoker - January/February 2015 - 33
The Roanoker - January/February 2015 - 34
The Roanoker - January/February 2015 - 35
The Roanoker - January/February 2015 - 36
The Roanoker - January/February 2015 - 37
The Roanoker - January/February 2015 - 38
The Roanoker - January/February 2015 - 39
The Roanoker - January/February 2015 - Coming Home
The Roanoker - January/February 2015 - 41
The Roanoker - January/February 2015 - Neighborhoods
The Roanoker - January/February 2015 - 43
The Roanoker - January/February 2015 - 44
The Roanoker - January/February 2015 - 45
The Roanoker - January/February 2015 - 46
The Roanoker - January/February 2015 - 47
The Roanoker - January/February 2015 - 48
The Roanoker - January/February 2015 - 49
The Roanoker - January/February 2015 - 50
The Roanoker - January/February 2015 - 51
The Roanoker - January/February 2015 - 52
The Roanoker - January/February 2015 - 53
The Roanoker - January/February 2015 - Education
The Roanoker - January/February 2015 - 55
The Roanoker - January/February 2015 - 56
The Roanoker - January/February 2015 - 57
The Roanoker - January/February 2015 - 58
The Roanoker - January/February 2015 - 59
The Roanoker - January/February 2015 - 60
The Roanoker - January/February 2015 - 61
The Roanoker - January/February 2015 - 61A
The Roanoker - January/February 2015 - 61B
The Roanoker - January/February 2015 - 61C
The Roanoker - January/February 2015 - 61D
The Roanoker - January/February 2015 - 61E
The Roanoker - January/February 2015 - 61F
The Roanoker - January/February 2015 - 61G
The Roanoker - January/February 2015 - 61H
The Roanoker - January/February 2015 - Arts & Culture
The Roanoker - January/February 2015 - 63
The Roanoker - January/February 2015 - 64
The Roanoker - January/February 2015 - 65
The Roanoker - January/February 2015 - 66
The Roanoker - January/February 2015 - 67
The Roanoker - January/February 2015 - 68
The Roanoker - January/February 2015 - 69
The Roanoker - January/February 2015 - Medicine
The Roanoker - January/February 2015 - 71
The Roanoker - January/February 2015 - 72
The Roanoker - January/February 2015 - 73
The Roanoker - January/February 2015 - 74
The Roanoker - January/February 2015 - 75
The Roanoker - January/February 2015 - Business
The Roanoker - January/February 2015 - 77
The Roanoker - January/February 2015 - 78
The Roanoker - January/February 2015 - 79
The Roanoker - January/February 2015 - 80
The Roanoker - January/February 2015 - 81
The Roanoker - January/February 2015 - 82
The Roanoker - January/February 2015 - 83
The Roanoker - January/February 2015 - Recreation
The Roanoker - January/February 2015 - 85
The Roanoker - January/February 2015 - 86
The Roanoker - January/February 2015 - 87
The Roanoker - January/February 2015 - 88
The Roanoker - January/February 2015 - 89
The Roanoker - January/February 2015 - 89A
The Roanoker - January/February 2015 - 89B
The Roanoker - January/February 2015 - Shopping
The Roanoker - January/February 2015 - 91
The Roanoker - January/February 2015 - 92
The Roanoker - January/February 2015 - 93
The Roanoker - January/February 2015 - 94
The Roanoker - January/February 2015 - 95
The Roanoker - January/February 2015 - 96
The Roanoker - January/February 2015 - Retirement
The Roanoker - January/February 2015 - 98
The Roanoker - January/February 2015 - 99
The Roanoker - January/February 2015 - 100
The Roanoker - January/February 2015 - 101
The Roanoker - January/February 2015 - 102
The Roanoker - January/February 2015 - 103
The Roanoker - January/February 2015 - Dining: Four of the Valley’s Best Restaurants
The Roanoker - January/February 2015 - 105
The Roanoker - January/February 2015 - 106
The Roanoker - January/February 2015 - 107
The Roanoker - January/February 2015 - 108
The Roanoker - January/February 2015 - 109
The Roanoker - January/February 2015 - 110
The Roanoker - January/February 2015 - 111
The Roanoker - January/February 2015 - On The Town
The Roanoker - January/February 2015 - 113
The Roanoker - January/February 2015 - Where Are They Now?
The Roanoker - January/February 2015 - Cover3
The Roanoker - January/February 2015 - Cover4
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