ACTION NAPA AUTO CARE - 23
By Becky Witt
"
Can't you just add some stuff to it?" That's
a plea we often hear concerning automotive
air conditioner repair. People who understand mobile air conditioning design and
service know it's not that easy.
A customer brought his 2005 Honda CR-V to
us because the A/C suddenly stopped cooling. This
can sometimes be the result of a catastrophic disintegration of the A/C compressor. It might also be
a pinched wire, broken electrical connection or an
A/C switch. The reality is, no one knows until we
engage in the famous "diagnostic" dance for money.
For some reason, the "D" word (diagnostic)
seems to have become a hot button that few consumers want to touch. It has taken on the context of
a "wallet-ectomy," in which money is removed from
their wallet without the benefit of anesthetics, making the procedure as painful as possible.
We all hate to hear old-timers talk about how
much better things were in the old days, but it really
was easier when we had those giant Sun Diagnostic
machines with all the dials and lights. Every consumer knew those things cost big money and that
it would cost some dough to hook it up to their car.
They willingly paid because it often did fix the car,
since most problems back then could be fixed with
a few parts and some adjustments.
Sell a process of testing and inspection
This is simple to do, actually. We have to perform a series of inspections and tests. These tests
produce data which must be analyzed. Analysis results in repair recommendations, or more tests. If a
component fails testing, we recommend its replacement so more testing can be done. That's right, just
because we find one thing wrong doesn't mean everything else is right. We have to continue this process through to its final conclusion: the fixed car.
It's not just about
making money.
Becky Witt
Spring 2015 * ACTION/NAPA
23
ACTION NAPA AUTO CARE
Table of Contents for the Digital Edition of ACTION NAPA AUTO CARE
ACTION NAPA AUTO CARE - Cover1
ACTION NAPA AUTO CARE - Cover2
ACTION NAPA AUTO CARE - 3
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ACTION NAPA AUTO CARE - Cover3
ACTION NAPA AUTO CARE - Cover4
https://www.nxtbook.com/nxtbooks/macs/action_20170708
https://www.nxtbook.com/nxtbooks/macs/action_20176
https://www.nxtbook.com/nxtbooks/macs/action_201706
https://www.nxtbook.com/nxtbooks/macs/action_201705
https://www.nxtbook.com/nxtbooks/macs/action_201704
https://www.nxtbook.com/nxtbooks/macs/action_201703
https://www.nxtbook.com/nxtbooks/macs/action_20170102
https://www.nxtbook.com/nxtbooks/macs/action_20161112
https://www.nxtbook.com/nxtbooks/macs/action_20160910_v2
https://www.nxtbook.com/nxtbooks/macs/action_20160910
https://www.nxtbook.com/nxtbooks/macs/action_20160708
https://www.nxtbook.com/nxtbooks/macs/action_napa_2016spring
https://www.nxtbook.com/nxtbooks/macs/action_201606
https://www.nxtbook.com/nxtbooks/macs/action_201605
https://www.nxtbook.com/nxtbooks/macs/action_201604
https://www.nxtbook.com/nxtbooks/macs/action_201603
https://www.nxtbook.com/nxtbooks/macs/action_20160102
https://www.nxtbook.com/nxtbooks/macs/action_20151112
https://www.nxtbook.com/nxtbooks/macs/action_20150910
https://www.nxtbook.com/nxtbooks/macs/action_20150708
https://www.nxtbook.com/nxtbooks/macs/action_napa_2015spring
https://www.nxtbook.com/nxtbooks/macs/action_napa_2015spring_v2
https://www.nxtbook.com/nxtbooks/macs/action_201506
https://www.nxtbook.com/nxtbooks/macs/action_201505
https://www.nxtbook.com/nxtbooks/macs/action_201504
https://www.nxtbook.com/nxtbooks/macs/action_201503
https://www.nxtbook.com/nxtbooks/macs/action_20150102
https://www.nxtbook.com/nxtbooks/macs/action_20141112
https://www.nxtbook.com/nxtbooks/macs/action_201409
https://www.nxtbook.com/nxtbooks/macs/action_20140708
https://www.nxtbook.com/nxtbooks/macs/action_201406
https://www.nxtbook.com/nxtbooks/macs/action_201405
https://www.nxtbook.com/nxtbooks/macs/action_201404
https://www.nxtbook.com/nxtbooks/macs/action_201403
https://www.nxtbook.com/nxtbooks/macs/action_20140102
https://www.nxtbook.com/nxtbooks/macs/action_20131112
https://www.nxtbook.com/nxtbooks/macs/action_20130910
https://www.nxtbook.com/nxtbooks/macs/action_201307
https://www.nxtbook.com/nxtbooks/macs/action_201306
https://www.nxtbook.com/nxtbooks/macs/action_201305
https://www.nxtbook.com/nxtbooks/macs/action_201304
https://www.nxtbook.com/nxtbooks/macs/action_201303
https://www.nxtbook.com/nxtbooks/macs/action_20130102
https://www.nxtbook.com/nxtbooks/macs/action_20121112
https://www.nxtbook.com/nxtbooks/macs/action_20120910
https://www.nxtbook.com/nxtbooks/macs/action_201207
https://www.nxtbook.com/nxtbooks/macs/action_201206
https://www.nxtbook.com/nxtbooks/macs/action_201205
https://www.nxtbook.com/nxtbooks/macs/action_20120304
https://www.nxtbook.com/nxtbooks/macs/action_20120102
https://www.nxtbook.com/nxtbooks/macs/action_20111112
https://www.nxtbook.com/nxtbooks/macs/action_20110910
https://www.nxtbookmedia.com