Appendix C. REAL ID 8. What if I'm not a U.S. Citizen? If you are not a U.S. Citizen, you will have to have your immigration status confirmed through a check conducted with he federal government's Systematic Alien Verification for Entitlements (SAVE) program. 9. Do I have to go to a Service Center to get a REAL ID driver's license or ID card? Yes. Everyone has to visit a Service Center to get the ID the first time and bring the above documentation with you, even if you are a long time license holder and just need a renewal. After the first time, you won't need to go back to the RMV. You can renew online. 10. How will I remember when my REAL ID expires? The RMV will continue to use your birthdate as your expiration date unless you are not a U.S. Citizen and have an authorized stay in the United States that is less than 5 years. 11. How will the RMV distinguish between a 5-year driver's license/ID card and those issued for shorter duration based on the holder's lawful status? The RMV will continue to use your birthdate as your expiration date unless you are not a U.S. Citizen and have an authorized stay in the Untied States that is less than 5 years. 12. Do customer's have to get a new picture at every renewal under REAL ID? No. Once you have visited a service center to obtain your initial REAL ID, you will have the option to renew remotely, such as through the www.massrmv.com or AAA, until it is time for a new picture. The RMV will continue to require a new photo every 10 years which is more stringent than every 16 years as required by the REAL ID Act. 13. There has been a great deal of concern about customer wait times at the RMV. What is the potential impact of REAL ID on RMV operations and service levels? The RMV is working hard to improve customer service. We are already putting plans in place to implement REAL ID. Our goal is to make it quick and easy to get your REAL ID when the time comes. 07/16 Back to Indexhttp://www.massrmv.com