Introduction Acknowledgement The Massachusetts Association of Insurance Agents (MAIA) is delighted to present this Independent Agency Registry of Motor Vehicles Procedures Manual. This Manual is the result of hundreds of hours of work on behalf of MAIA’s Registry Committee and Staff; however, it would not be possible without the assistance of Registry personnel too numerous to mention. We Offer sincere thanks to Registrar Rachel Kaprielian, for the support and assistance of her staff. Every effort has been made to assure the accuracy of this manual. It should be noted, however, that many Registry procedures continue to change. We at MAIA pledge to continue to work closely with the latest information on Registry procedures and to help the Registry improve service to the public, the insurance industry, and runners. July 2011 2