Chapter 2-2 Renewals by Phone and Internet Renewals Permitted by Phone and Internet: Renewals Permitted by Phone and Internet Call this number: 617-351-4500 1-800-858-3926* If you are: In the 339, 617, 781 or 857 area code or from out-of-state In the 351, 413, 508, 774 or 978 area codes, *This number will not work from out-of-state. In MA and are Hearing Impaired 1-877-RMV-TTEDD 1-877-768-8833 The Telephone Center is open Monday - Friday from 9:00 a.m. until 5:00 p.m. except holidays. There are also more than 200 messages on policies and procedures available 24 hours a day. • Renew your Driver’s License ≠ * • Request a duplicate license* • Renew your Registration* • Order Special Plates ≠ * • Request a Duplicate Mass ID * • Order Replacement Plate • Request a Duplicate Registration* • Book Road Test Exam • Pay Citations (Tickets)* • Order Driving Record • Change your Address* • Pay Certain Reinstatements A Telephone Center representative will be able to help you: (items with an asterisk (*) can also be performed online) ≠Please Note: Driver’s license renewals and special plate orders cannot be processed by telephone. Allow at least 10 days processing time for your new registration certificate and year of expiration decal to be mailed. 2:8http://www.mass.gov/rmv/info/phone.htm http://www.massdot.state.ma.us/rmv/