Chapter 13-0 The New and Leased Car Lemon Law SOURCES OF HELP For information on your rights under the Lemon Law, to obtain an arbitration application, or case hearing information: Office of Consumer Affairs and Business Regulation (617) 727-7780 or Toll Free: (888) 283-3757 The website has on-line copies of the Consumer Arbitration Manual and Arbitration Applications for new cars and leased cars. These documents are in Adobe Acrobat format. If you do not have Acrobat Reader, you may download the program free of charge from Adobe. For information on used cars, see our Lemon Laws page. To file a formal complaint (NOT for arbitration) against a dealer or manufacturer: The Office of the Attorney General: (617) 727-8400 To check a manufacturer’s complaint history: Office of Consumer Affairs and Business Regulation (arbitration history only) (617) 727-7780 or Toll Free: (888) 283-3757 The Office of the Attorney General: (617) 727-8400 Better Business Bureau: (617) 426-9000 (508) 755-2548 (413) 734-3114 For information on auto safety problems and recalls: National Highway Traffic Safety Administration: (800) 424-9393 Commonwealth of Massachusetts Office of Consumer Affairs and Business Regulation 10 Park Plaza, Suite 5170 Boston, MA 02116 13:11http://www.mass.gov/ocabr/utility/contact-us-by-e-mail.html http://www.mass.gov/ago/ http://www.bbb.org/http://www.bbb.org/ http://www.nhtsa.dot.gov/