Registry Procedures Manual - January 2012 Update - 13:21
Chapter 13-1
The Used Vehicle Warranty Law
ASSERTING YOUR RIGHTS continued Mediation: This allows both parties to reach a mutually acceptable solution with the help of a facilitator. Mediation is voluntary, requiring both parties’ consent. Consumer Affairs offers a face-to-face mediation program for Lemon Law disputes; you may also apply for mediation through your local consumer group. Arbitration: Arbitration is an informal and inexpensive way to resolve your complaint. In arbitration, the consumer and the dealer present evidence about the condition of the vehicle to an impartial person. To qualify for arbitration, you must meet the criteria outlined in this pamphlet. The purpose of the arbitration hearing is to determine whether or not your vehicle qualifies for a refund under the Used Vehicle Warranty Law. This arbitration is “all or nothing.” If the arbitrator determines that your vehicle meets the standards of the law, you will be awarded a full refund. If the arbitrator decides that your vehicle is not a “lemon,” there will be no award, although you may have rights to different remedies under other laws. Consumer Affairs must receive your request for arbitration within 6 months of the date your vehicle was delivered to you. The request must be made on an official application provided by Consumer Affairs. Court: You have the right to proceed to court if you have met the Used Vehicle Warranty Law’s requirements and the manufacturer refuses to refund your money, or if you are not satisfied with your arbitration decision. Failure to comply with the Used Vehicle Warranty Law is an unfair and deceptive act or practice under the Massachusetts Consumer Protection Act, c. 93A, which may entitle you to double or triple damages, plus court costs and reasonable attorney’s fees. If you are considering court action, you should consult an attorney if you purchased your vehicle for more than $2000. You or your attorney must begin by sending the dealer a 30-Day Demand Letter. (See Chapter 13-4 for information on the 30 Day Demand Letter with a sample letter).
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http://www.mass.gov/legis/laws/mgl/gl-93a-toc.htm
http://www.mass.gov/ocabr/consumer/autos/auto-repair/demand-letter.html
Registry Procedures Manual - January 2012 Update
Table of Contents for the Digital Edition of Registry Procedures Manual - January 2012 Update
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