Chapter 13-1 The Used Vehicle Warranty Law Title Requirements: All vehicles must have a certificate of title issued by the Registry of Motor Vehicles and must be properly endorsed at the time of sale. Dealers must inform you, on request, of the name and address of the prior owner of a vehicle. SOURCES OF HELP For information on your rights under the Lemon Law, or case hearing information: Office of Consumer Affairs and Business Regulation (617) 727-7780 or Toll Free: (888) 283-3757 A copy of the Warranty Extension Reference Chart, Consumer Arbitration Manual and the Arbitration Application is available in this section. To file a formal complaint (not for arbitration) against a dealer: The Office of the Attorney General (617) 727-8400 To check a dealer’s complaint history: Consumer Affairs (arbitration history only) (617) 727-7780 or Toll Free (888) 283-3757 Attorney General’s Office: (617) 727-8400 Better Business Bureau: (617) 426-9000; (508) 755-2548; (413) 734-3114 For information on auto safety problems and recalls: National Highway Traffic Safety Administration: (800) 424-9393 Commonwealth of Massachusetts Office of Consumer Affairs and Business Regulation 1 Ashburton Place, Room 1411 Boston, MA 02108 13:23http://www.mass.gov/ocabr/consumer/autos/auto-repair/demand-letter.html http://www.mass.gov/ago/ http://www.bbb.org/ http://www.nhtsa.dot.gov/cars/problems/