Chapter 2-2 Registration Residency Requirements Registration Residency Requirements - "X" Number Online Stopper A stopper will prevent customers with an "X" number for a primary or secondary license number from processing a registration renewal or ordering special plates through the following services: * The Online Services section of the RMV website * The automated phone renewal system * The Kelly Ryan Kiosk in the Boston/Haymarket Service Center There will not be any change to the registration residency requirements or to the processing of these transactions. The main result of this stopper is that more customers will be required to complete their transactions in an RMV branch or through the phone center. If the customers have questions about why they cannot complete their registration transaction through one of the services listed above, please explain the registration residency requirements to them (as shown in chapter one of this manual). Website Transactions A customer with an "X" license number will receive a message informing him/her that the registration renewal or special plates order must be completed in an RMV branch; the customer will also be given a link to the Registration Residency Requirements section of the RMV website. The message will read "This renewal/transaction (the word used here will depend on which transaction the customer is processing) must be completed in the branch office location. Please see the NEW Registration Requirements information on your renewal form or go to the Registration Residency Requirements (this will be a link to the appropriate page of the website). 12/14 2:12