Maryland’s Health Matters - Upper Chesapeake - Spring 2019 - 4

A HEALTHY START

We Value Your Feedback
As patients, family members or caregivers
in the hospital, we often forget-or don't
realize-that we have a voice in our care. We

ROBERT KENNEDY JR., MD,
HOSPITALIST

also have the ability to share our appreciation
for our health care providers, who are often
overlooked for the amazing things they do
to help us heal and feel better. That's where
Wambi comes in. A digital patient feedback
and recognition system, Wambi is similar to
fitness trackers like Fitbit, but instead of tracking your steps, it records your feedback-in
real time and anonymously-on the quality of

Robert
Kennedy Jr., MD

Dr. Kennedy on the

What our patients

value of Wambi:

are saying:

"The hospitalist team at

"[Dr. Kennedy] took

UM UCMC works hard to

the time to review my

live out the mission and

complex case with

values of the institution

great patience. He is

through every patient

very professional and

encounter. And Wambi

caring. I would highly

patient recognition is a

recommend him."

measure that can help us

your care from your hospital providers.

ensure that we are meet-

UM Upper Chesapeake Medical Center

ing our objectives."

(UM UCMC) is the first hospital in Maryland
to use Wambi in its inpatient (overnight)
units. It is our hope that patients use the platform during their stays to give meaningful
recognition to their doctors, nurses, techni-

NELLY BROWN,
PATIENT CARE TECHNICIAN, ONCOLOGY

cians and others. Did your nurse bring you a

Brown on the

What our patients

warm blanket? Did your physician explain a

value of Wambi:

are saying:

procedure in a way you could easily under-

"When I get recognition

"Never let this girl go.

stand? If so, share it with us! Conversely, was

from my patients through

Nelly is one of the nicest

there something that could be improved?

Wambi, it makes me feel

people I have ever met.

great! It's so nice to know

She spoke so sweetly

that you did something

and never made me feel

good for somebody!"

as if I was interrupting

Wambi ratings and comments not only
help us to advance our care techniques, but
they also improve morale among bedside
providers. Take it from Robert Kennedy Jr.,
MD, and Nelly Brown, patient care technician,

Nelly Brown,
Patient Care
Technician

her. I never had to wait
on anything, because

two of our top performers each month based

she was always there."

on patient feedback.

FRAGILE, HANDLE WITH CARE
What do you think is the biggest risk factor for

than men. That's why it's so important for

osteoporosis? Age? Calcium intake? Heredity?

women to keep their bones strong and

Actually, it is simply being female.

healthy at every age.

Although men can get osteoporosis,

Healthy lifestyle choices around age 20,

80 percent of sufferers are women, accord-

when bone density is at its peak, contribute

ing to the National Osteoporosis Foundation.

most to the prevention of osteoporosis. Be

Women are also more susceptible to fractures

sure to protect bone health with these tips:

MARYLAND'S HEALTH MATTERS

 Our medical mobile van offers free osteoporosis screenings

Maryland’s Health Matters - Upper Chesapeake - Spring 2019

Table of Contents for the Digital Edition of Maryland’s Health Matters - Upper Chesapeake - Spring 2019