Condo Media - June 2013 - 42

MAINTENANCE
mation the vendor needs to do his
job should be on that list.
This gets into the issue of relationships with vendors. You want to
establish relationships where your
vendor will take the 2 a.m. call and
rush out to solve your problem. The
manager is hired to have good vendors, and if they do not perform, the
manager is responsible.
Ideally, your list should be on the
company server and in your and other
employees’ smartphones, and there
should also be a hard copy in case of
technical problems. It goes without
saying that this list should be assiduously kept up to date as information
changes. Moreover, it is important
to have a manager who is on call,
24/7. That way, the person taking
the call at 2 a.m. will have a good
understanding of the issue and how
to resolve it.
Detailed schedules are very important so that all parties (managers,

in-house service personnel, and vendors) know exactly what is expected
of them. Not all property managers
have the expertise to know how to
schedule technical work. If that is the
case, you can ask a few vendors what
they recommend and figure it out that
way. You can also look at the manufacturer’s recommendations to get this
information.

damage units below. Much of routine maintenance should be done on
the schedule recommended by the
equipment manufacturer. Records
should be kept of this. This will protect the association from a manufacturer refusing to honor a warrantee
because the correct inspections were
not done. This will also help you if
an insurance claim needs to be made.

Routine Maintenance

Preventative and
Predictive Maintenance

The main reason for routine maintenance is to identify possible problems before they become serious
problems. The property manager
should create schedules of what
routine maintenance should be done
on what dates. Examples of this
would be having the elevator service company do routine checks of
the system, or checking the condition of the roof. By catching a small
problem on the roof early, you could
prevent a major leak that would

Preventative maintenance is the next
step beyond routine maintenance.
It consists of performing regular
tasks to keep your building running
smoothly. For example, lubricating
machines can prevent them from
failing, and cleaning out your dryer
vents can prevent a fi re. Records of
these tasks also should be kept for the
same reasons as are mentioned above.
Predictive maintenance is a part of
preventative maintenance. It consists of

The Isenberg Company, Inc.
Maintenance Services & Capital Improvements
At The Isenberg Company, we
take pride in performing your
project with the mindset of
both a Property Manager and

David Isenberg, owner of The Isenberg Company, Inc., owned a successful property management
company and has worked in the industry for over 25 years. He was the 2002 CAI New England
Property Manager of the Year. This gives TIC the insight and understanding to provide top-quality
work and communicate in a manner Associations, Managers and Residents understand.

Contractor. Many contractors
know the proper nailing pattern
for a roof shingle, mitering trim
as well as replacing roofs and
siding, but very few know how
to do it with little inconvenience
to the Property Manager, Board

781.326.0072

of Trustees and Resident.

Contact David to discuss your next project or building maintenance needs.

David@Isenbergco.com • www.Isenbergco.com
42

Condo Media • June 2013

Condo Media - June 2013

Table of Contents for the Digital Edition of Condo Media - June 2013