ANSWERING CALL the BY NENA GROSKIND FIELDING AFTER-HOURS ISSUES, CALL CENTERS BENEFIT MANAGEMENT COMPANIES AND OWNERS C ondominium owners can be demanding. This hardly qualifies as a stopthe-presses revelation to association managers, who are acutely aware that owners-and board members-expect managers to respond quickly to their questions or concerns. When owners call, regardless of how early in the morning or how late at night, they expect a manager to answer. One way to meet that demand is to have a manager or a management company employee available to answer the phone 24/7. Another option, far more desirable for management companies and their managers, is to have an answering service field after-hours calls. january 2015 25