Condo Media - October 2015 - 32

2015 CONFERENCE & EXPO

SCHEDULE OF EVENTS
8 - 9:30 a.m.
Appreciation Breakfast for Community
Association Volunteer Leaders
Avoid the Fight: Managing Conflict
Keynote Speaker: Elise Simard
Association board members are inserted into conﬂict situations by the shear nature of their responsibilities. Rules
enforcement, assessment collection, neighbor disputes, and
serving as the messengers of bad news are fertile ground for
conﬂict. While far from being the sum total of board activities, it takes a large share of time and energy. For some, it can
exceed the norm and make the board members' role challenging at best and downright untenable in the most severe
instances. Gain insights to help understand conﬂict and
learn essential skills to manage conﬂict and reduce the stress
and discomfort it can bring.

11:30 a.m. - 1 p.m.
Recognition Lunch for Community Association Managers
Keeping Your Cool: How Managers Can Mitigate Conflict
Keynote Speaker: Elise Simard
Have homeowners made outlandish requests, then gotten mad at you for not complying? Are you surrounded by
squabbles of staff, vendors, and residents? Have you ever
thought there has to be a better way to resolve these situations early before they snowball out of control? Learn core
mediation principals and how you can leverage these concepts to defuse conﬂict before it escalates.

n Understand the Nature of Conﬂict
n Review Communication Styles in a Conﬂict
n Learn Essential Skills and Active Listening Techniques

12 - 1:30 p.m.
Lunch with the Exhibitors

9:30 a.m. - 2 p.m.
Exhibit Hall/Consultants
11 a.m. - 12 p.m.
Insurance Claims and Liability: When, How, and Who
Brendon Kilcoyne, CIC, H&K Insurance Agency, Inc.
The insurance process can be complicated and frustrating
for association board members and professional managers.
This real-life look into the progression of an actual insurance
claim from ﬁling through fulﬁllment will provide an understanding of when to ﬁle a claim, how the claim is processed,
and who will pay. Whether you've experienced trouble with
an insurance claim or want to be prepared in the event of a
claim, this program will answer all your questions.

n Develop Constructive Ground Rules
n Learn Ways to Frame Conversations So Both Sides

Are Happy

n Understand Important Mediation Tips and Tricks

1:30 p.m.
Door Prize Drawings in Exhibit Hall
2 - 3 p.m.
Associations and the Law
Experienced condominium attorneys will address a variety
of legal issues and provide answers to legal questions.
Facilitator: Scott Wolf, CMCA, AMS, PCAM,
Greater Boston Properties, Inc., AAMC
Panel Members:
n Alan Lipkind
Burns & Levinson, LLP
n Ellen Shapiro
Goodman, Shapiro & Lombardi, LLC
n Charles Vander Linden
Starr Vander Linden, LLP

Keynote Speaker Elise Simard

"Our ability to communicate drives all of our successes and failures."
This principle is the foundation of the hundreds of programs Elise Simard
has developed and is the message to the thousands of people she has
trained. The owner of SpeechComm, Consultants in Communication,
and faculty member of Impact Skill Sets, Inc., she has delivered training
seminars to Fortune 500 companies, property management companies,
engineering ﬁrms, banks, construction companies, schools, healthcare
institutions, and nonproﬁt organizations. Simard's coaching/training style
reﬂects her belief in instant implementation of her tools and techniques to
maximize tangible results.

CONDOMEDIA

Condo Media - October 2015

Table of Contents for the Digital Edition of Condo Media - October 2015