Condo Media - September 2016 - 34

AGE-OLD QUESTIONS
He also advises managers or board
members who enter a unit to deal with
an emergency to take "reasonable
precautions," among them: Have a
"neutral party"-a police officer or a
private security guard-witness the entry, document it with a detailed report
describing what was found and what
was done, and, if possible, video the
process to provide a defense against
allegations that property was stolen or
damaged.
COMPASSION AND CREATIVITY
Dealing with elderly condominium
residents often requires a combination
of compassion and creativity. Stephen
Marcus, a founding partner of Marcus,
Errico, Emmer & Brooks, found both
in the Housing Court when dealing
with a forgetful elderly couple whose
untended pots and pans regularly set
off smoke and fire alarms in their building. Instead of evicting the couple for

violating association rules (one of the
available options), the judge in this case
ordered a lock installed on the oven and
stove and required the owners to hire a
caretaker who would have the only key
and would be responsible for preparing
their meals.
Pat Brawley, CMCA, AMS, PCAM, a
professional association manager, used
a different strategy with an emotionally
unstable veteran who refused to fix a
broken toilet in his condominium unit. A
complaint to the Department of Health
would have produced a court order to fix
the problem, but it also would have triggered a distressing confrontation with an
already troubled resident.
Following the suggestion of another
owner, Brawley asked the local Fire
Department for help. The sympathetic
officer who responded convinced the
owner that he had to clean up the mess
and should let the association help with
the task. A cleaning crew restored the

unit to "reasonable habitability," Brawley says, and the association connected
the man with a social worker who was
able to arrange the care and supervision
he needed. The costs the association
incurred became a lien against the unit,
to be satisfied when the property is sold.
As these examples illustrate, there
is no blueprint for managing the challenges posed by aging condominium
owners. You can't predict what those
problems will be, but you can predict
with some certainty that your association will have to deal with them, and
knowing that, you should begin thinking
now about how you will address these
challenges when they arise.

n NENA GROSKIND IS PRESIDENT
OF ECONTENTPLUS, PROVIDING
EDITORIAL CONTENT FOR
WEBSITES, PRINT AND ELECTRONIC
NEWSLETTERS, AND MAGAZINES.

Contact Lisa Shanko to get
From secure payment collection services to wide-ranging
started today at 978-356-8133 finance options, First Ipswich Bank offers the products that
or lshanko@firstipswich.com. condo associations need with the expertise they deserve.
NMLS ID# 530835

34

CONDOMEDIA

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Member FDIC



Condo Media - September 2016

Table of Contents for the Digital Edition of Condo Media - September 2016

Table of Contents
Condo Media - September 2016 - BB1
Condo Media - September 2016 - BB2
Condo Media - September 2016 - Cover1
Condo Media - September 2016 - Cover2
Condo Media - September 2016 - Table of Contents
Condo Media - September 2016 - 2
Condo Media - September 2016 - 3
Condo Media - September 2016 - 4
Condo Media - September 2016 - 5
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Condo Media - September 2016 - 33
Condo Media - September 2016 - 34
Condo Media - September 2016 - 35
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Condo Media - September 2016 - Cover3
Condo Media - September 2016 - Cover4
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