What's happening in the CAI membership community CAI News CMCA Standards of Professional Conduct Is your manager CMCA certified? NO YES Have you followed your association complaint process? YES NO Complete and submit a complaint with supporting documentation. YES/NO NO CAMICB Standards of Professional Conduct Compliance Committee reviews the complaint. Does the complaint merit investigation and a hearing? YES Case is dismissed You must file a complaint with your association board prior to submitting a complaint to CAMICB. Include a statement of Board action with your complaint. NO An investigator will be assigned to the case. The parties to the complaint receive all materials and the opportunity to submit additional information. A Hearing Panel is assembled and makes a determination. Does the panel issue sanctions? YES NO Determination stands YES An appeal panel is assembled and reviews the appeal. Does the Appeal Panel agree with the Hearing Panel's determination? YES Sanctions are communicated to the CMCA. Does the CMCA appeal the sanctions? NO CMCA Professional Conduct Maintaining High Ethical Standards An important component of the Community Association Manager International Certification Board (CAMICB) Credentialing Program requires a Certified Manager of Community Associations (CMCA) to adhere to a high standard of ethical conduct. This means certificants must comply with the 10 CMCA Standards of Professional Conduct, which govern their professional activities. These Standards of Professional Conduct, detailed at camicb.org/standards, range from understanding laws applicable to community association management, to being knowledgeable on association policies and procedures, to carrying out fiduciary responsibilities and participating in continuing education coursework. Abiding by these Standards of Professional Conduct help protect consumers and associations that hire or contract with community association managers. ENFORCING THE STANDARDS OF PROFESSIONAL CONDUCT In order to maintain and enhance the credibility of the CMCA Certification Program, the CAMICB Board of Commissioners and the Standards of Professional Conduct Compliance Committee adopted strict procedures to oversee the process and procedures for enforcing the Standards of Professional Conduct. Once a written complaint is received and deemed valid and actionable by the committee, it is brought before a review panel for investigation and a determination of whether there has been a violation of the standards. If the review panel determines a violation has occurred, an appropriate sanction will be imposed. For a list of the Standards of Professional Conduct and more information on the Procedures for Enforcement, visit camicb.org. November 2018 CONDOMEDIA 9