Condo Media - November 2019 - 33
Restraining orders can be effective,
Thayer agrees, but they can also
"further inflame" an already fraught
situation. Moskowitz doesn't
think restraining orders are often
needed. The ability to fine owners
and assess legal fees against them
gives associations "strong financial
leverage," he says. "When you
explain that you are going to pursue
court action at their expense and
they realize they could be facing
thousands of dollars in fees plus a
court judgement, that creates
a strong incentive to control
their anger."
7
8
Call the police. "We aren't law
enforcement," Thayer says. If there
is an assault or an actual attack,
"we're not going to dispatch an
armed guard to intervene."
Emphasize safety. If a situation
is tense, if an owner "is agitated
and appears threatening," Thayer
instructs his managers to "politely
but forcefully back off, de-escalate
the situation," and call the police
if necessary. These situations
aren't always straightforward, he
notes. "Elderly residents suffering
from dementia or other cognitive
impairments sometimes lash out.
If they raise a hand in a threatening
manner, the manager should back
away-but then what? We don't
necessarily want to call the police
or file a complaint; we want to be
compassionate," Thayer says, "but
we also have to be mindful of the
safety of our staff. Managers don't
have their lives or safety threatened
every day," he notes. But these
incidents do occur, "and they occur
frequently enough that as an industry, we better figure out what our
response is going to be."
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Brendon Kilcoyne, CIC
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NEWSLETTERS AND MAGAZINES.
November 2019 CONDOMEDIA
33
Condo Media - November 2019
Table of Contents for the Digital Edition of Condo Media - November 2019
Contents
Condo Media - November 2019 - Cover1
Condo Media - November 2019 - Cover2
Condo Media - November 2019 - Contents
Condo Media - November 2019 - 2
Condo Media - November 2019 - 3
Condo Media - November 2019 - 4
Condo Media - November 2019 - 5
Condo Media - November 2019 - 6
Condo Media - November 2019 - 7
Condo Media - November 2019 - 8
Condo Media - November 2019 - 9
Condo Media - November 2019 - 10
Condo Media - November 2019 - 11
Condo Media - November 2019 - 12
Condo Media - November 2019 - 13
Condo Media - November 2019 - 14
Condo Media - November 2019 - 15
Condo Media - November 2019 - 16
Condo Media - November 2019 - 17
Condo Media - November 2019 - 18
Condo Media - November 2019 - 19
Condo Media - November 2019 - 20
Condo Media - November 2019 - 21
Condo Media - November 2019 - 22
Condo Media - November 2019 - 23
Condo Media - November 2019 - 24
Condo Media - November 2019 - 25
Condo Media - November 2019 - 26
Condo Media - November 2019 - 27
Condo Media - November 2019 - 28
Condo Media - November 2019 - 29
Condo Media - November 2019 - 30
Condo Media - November 2019 - 31
Condo Media - November 2019 - 32
Condo Media - November 2019 - 33
Condo Media - November 2019 - 34
Condo Media - November 2019 - 35
Condo Media - November 2019 - 36
Condo Media - November 2019 - 37
Condo Media - November 2019 - 38
Condo Media - November 2019 - 39
Condo Media - November 2019 - 40
Condo Media - November 2019 - 41
Condo Media - November 2019 - 42
Condo Media - November 2019 - 43
Condo Media - November 2019 - 44
Condo Media - November 2019 - 45
Condo Media - November 2019 - 46
Condo Media - November 2019 - 47
Condo Media - November 2019 - 48
Condo Media - November 2019 - 49
Condo Media - November 2019 - 50
Condo Media - November 2019 - 51
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Condo Media - November 2019 - 53
Condo Media - November 2019 - 54
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Condo Media - November 2019 - 62
Condo Media - November 2019 - 63
Condo Media - November 2019 - 64
Condo Media - November 2019 - Cover3
Condo Media - November 2019 - Cover4
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