Condo Media - November 2019 - 43

Secure Residential Services, LLC
of the mediation, even if the matter
heads into court. A mediator essentially
listens, clarifies and coaches parties
to help the parties develop their own
solutions to resolve the disagreement
and then helps the parties come
together to a mutually agreeable
outcome. The mediator does not
impose any decision or solution on
the parties. Once the parties reach an
understanding, the mediator will assist
the parties in writing out the terms of
the solution.
The mediation process is not binding
unless the parties reach a solution which
both parties agree to. The agreement
becomes a contract between the parties
on the issues resolved. Both parties
win. The mediator also cannot force a
solution or outcome. The willingness
and the ability to solve the problem is
completely in the control of the parties'
desire to reach a peaceful accord.
Mediation allows for creative
solutions to really address the
individual parties' needs and concerns
to restore peace and harmony to one's
own home.
WHO IS THE MEDIATOR?
The mediator is a neutral party, trained
as a mediator and who may or may not
have a legal background. The mediator
also discloses if he or she has any prior
knowledge or affiliation with either party.
WHAT ARE THE BENEFITS?
If no mutually agreeable solution
or settlement is agreed upon by the
parties, all the other options are still
available including further mediation
sessions or proceeding with arbitration or litigation. Mediation is confidential. So neither party can use information obtained from the process in
any potential legal action. Mediation
is a win-win process to bring peace
back to our home.
n ROSEMARY MACERO IS A TRAINED
MEDIATOR AND ARBITRATOR WITH
MEDIATION MASTERS.

Secure Residential Services, LLC is an independent consulting firm
specializing in security and liability issues in the residential property
management setting.
We provide general physical security risk assessments, security
technology, staffing and full program assessments as well as related
project management services. We also provide policy and procedure
review and development services, Director of Security services "by the
hour", incident follow-up and many other related services.
We are both property management & protection professional certified
with 30 years of experience.
Christopher R. Lanni CPP, CMCA, AMS
Secure Residential Services, LLC
300 Baker Avenue, Suite 300
Concord, MA 01742
Office: (978) 212-5823
Fax: (978) 405-3301
chrislanni@secure-residential.com
www.secure-residential.com

HAVE A DISPUTE WITH YOUR ASSOCIATION,
BOARD, OR NEIGHBOR?
Attorneys and Lawsuits are Expensive

LET MEDIATION MASTERS HELP YOU
SOLVE YOUR PROBLEM!
Mediation Masters - the Solutions People - provides
mediation services for homeowners, condominium
boards and property managers.

Phone: (617) 501-6826
contact@themediationmasters.com
www.themediationmasters.com

November 2019 CONDOMEDIA

Condo Media - November 2019

Table of Contents for the Digital Edition of Condo Media - November 2019