Condo Media - November 2021 - 23

1
managers say:
Board expectations
are unrealistic.
" I'm not ignoring you. I have to prioritize for all my clients. "
" Instantaneous action is impossible to maintain. "
" We live in an instant gratifi cation world and while all property managers
strive to deliver to that expectation... it is not always achievable... "
 what can boards do?
Boards need to ask themselves: Are our expectations on manager
availability and service realistic? I'm going to let board members in on
the secret (TOP SECRET!) formula we use to calculate portfolio manager
compensation, which will give you an idea of exactly how much time your
manager should be spending on your account:Typically, managers are
paid on a percentage of the gross contracts (contract amount only) in
their portfolio. If the manager has seven accounts each paying the same
monthly management contract price, based on a 45-hour work-week,
each account receives, give or take, 6.4 hours of the manager's time per
week. That includes meetings, walk-throughs, phone calls - everything.
Now, let's say the manager has seven accounts and six pay the same
monthly management contract price, but one pays about a third the
amount per month the others are paying. The smaller account is paying
for and should receive about two hours per week of total manager time,
and yes, this includes meetings, walk-throughs, phone calls - everything.
So, to receive more manager time, a board either needs to pay more,
or realize... waiting a few hours for a return email isn't so bad after all.
Recognize our societal transition
to " instant communication. "
This transition has been rapid,
and the expectations for instant
response do not fi t the real world.
Any savvy community manager
knows they must manage and control
their communications so actual
work can be done. As a client, this is
a hard pill to swallow; however, clients
must recognize that a manager
would never be able to fi nish a project
- even for you - if they allowed
themselves to be interrupted
continually. Believe me, they want
to return your communication as
quickly as humanly possible.
Ask About Our Complete Envelope Projects
This project ... came in on time and under budget ... [it] was an overwhelming success
with only positive comments from the Board and Owners of the Association.
- North Point Property Management, Fox Meadows Condominiums in Leominster MA
100 Trade Center, G-700 * Woburn, MA 01801 | 160 Old Lyman Rd * South Hadley, MA 01075 | 728 Barnum Ave * Stratford, CT 06614
WWW.1800NEWROOF.NET *
855.552.6273
CT HIC # 575920 * MA HIC # 191093 * MA CSL # 070626 * RI Reg. # 36301 * ME CHARTER # 20110918F
November 2021 CONDOMEDIA 23

Condo Media - November 2021

Table of Contents for the Digital Edition of Condo Media - November 2021

Contents
Condo Media - November 2021 - Cover1
Condo Media - November 2021 - Cover2
Condo Media - November 2021 - Contents
Condo Media - November 2021 - 2
Condo Media - November 2021 - 3
Condo Media - November 2021 - 4
Condo Media - November 2021 - 5
Condo Media - November 2021 - 6
Condo Media - November 2021 - 7
Condo Media - November 2021 - 8
Condo Media - November 2021 - 9
Condo Media - November 2021 - 10
Condo Media - November 2021 - 11
Condo Media - November 2021 - 12
Condo Media - November 2021 - 13
Condo Media - November 2021 - 14
Condo Media - November 2021 - 15
Condo Media - November 2021 - 16
Condo Media - November 2021 - 17
Condo Media - November 2021 - 18
Condo Media - November 2021 - 19
Condo Media - November 2021 - 20
Condo Media - November 2021 - 21
Condo Media - November 2021 - 22
Condo Media - November 2021 - 23
Condo Media - November 2021 - 24
Condo Media - November 2021 - 25
Condo Media - November 2021 - 26
Condo Media - November 2021 - 27
Condo Media - November 2021 - 28
Condo Media - November 2021 - 29
Condo Media - November 2021 - 30
Condo Media - November 2021 - 31
Condo Media - November 2021 - 32
Condo Media - November 2021 - 33
Condo Media - November 2021 - 34
Condo Media - November 2021 - 35
Condo Media - November 2021 - 36
Condo Media - November 2021 - 37
Condo Media - November 2021 - 38
Condo Media - November 2021 - 39
Condo Media - November 2021 - 40
Condo Media - November 2021 - 41
Condo Media - November 2021 - 42
Condo Media - November 2021 - 43
Condo Media - November 2021 - 44
Condo Media - November 2021 - 45
Condo Media - November 2021 - 46
Condo Media - November 2021 - 47
Condo Media - November 2021 - 48
Condo Media - November 2021 - 49
Condo Media - November 2021 - 50
Condo Media - November 2021 - 51
Condo Media - November 2021 - 52
Condo Media - November 2021 - 53
Condo Media - November 2021 - 54
Condo Media - November 2021 - 55
Condo Media - November 2021 - 56
Condo Media - November 2021 - 57
Condo Media - November 2021 - 58
Condo Media - November 2021 - 59
Condo Media - November 2021 - 60
Condo Media - November 2021 - 61
Condo Media - November 2021 - 62
Condo Media - November 2021 - 63
Condo Media - November 2021 - 64
Condo Media - November 2021 - Cover3
Condo Media - November 2021 - Cover4
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202308
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202307
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202306
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202305
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202304
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202303
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202302
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202301
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202212
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202211
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202210
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202209
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202208
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202207
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202206
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202205
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202204
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202203
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202202
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202201
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202112
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202111
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202110
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202109
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202108
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202107
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202106
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202105
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202104
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202103
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202102
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202101
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202012
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202011
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202010
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202009
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202008
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202007
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202006
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202005
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202004
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202003
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202002
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_202001
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201912
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201911
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201911_v2
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201910
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201909
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201908
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201907
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201906
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201905
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201904
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201903
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201902
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201901
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201812
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201811
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201810
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201809
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201808
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201807
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201806
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201805
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201804
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201803
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201802
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201801
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201712
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201711
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201710
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201709
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201708
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201707
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201706
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201705
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201704
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201703
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201702
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201701
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201612
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201611
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201610
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201609
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201608
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201607
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201606
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201605
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201604
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201603
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201602
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201601
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201512
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201511
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201510
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201509
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201508
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201507
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201506
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201505
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201504
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201503
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201502
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201501
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201412
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201411
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201410
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201409
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201408
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201407
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201406
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201405
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201404
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201403
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201402
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201401
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201312
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201311
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201310
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201309
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201308
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201307
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201306
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201305
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201304
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201303
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201302
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201301
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201212
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201211
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201210
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201209
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201208
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201207
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201206
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201205
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201204
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201203
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201202
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201201
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201112
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201111
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201110
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201109
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201108
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201107
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201106
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201105
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201104
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201103
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201102
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201101
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201012
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201011
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201010
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201009
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201008
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201007
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201006
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201005
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_200904
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201003
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201002
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_201001
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_200912
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_200911
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_200910
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_200909
https://www.nxtbook.com/nxtbooks/mcneill/condomedia_200908
https://www.nxtbookmedia.com