ITH LESS MEETING EMPLOYEE AND CLIENT EXPECTATIONS BY ROB BUFFINGTON STAFFING IS CHANGING IN THE HOA INDUSTRY -no one is surprised to hear this. HOA management has always been a high-turnover industry. Two years into COVID, people's expectations have shifted wildly, both on the employee side and on the client side. Employees expect more fl exibility in their work and more independence while simultaneously having more support. This puts pressure on the employers to fi nd a new way to manage staff. Clients have begun to expect instantaneous high-touch solutions to their needs, no matter how small. As employees continue to leave and clients continue to expect more, how do we meet this challenge? November 2022 CONDOMEDIA 19