Condo Media - November 2022 - 26
CHANGING MANAGER ROLE AND STAFFING
MORE WITH LESS
RULES HAVE CHANGED
On the back of this shift, we're seeing
new positions created that didn't exist
pre-COVID. For example, some companies
are creating dedicated inspectors
who do nothing but visit sites, check for
violations, meet with vendors, and generally
spend 90% of their time in the fi eld.
Since the skill level for this type of position
is narrower than it is for association
managers, they are easier to fi nd and hire.
It also ensures that association managers'
time isn't spent on driving long hours
and site visits when they could be managing
larger portfolios and focusing on what
really matters.
Other companies are creating a junior
association manager position. This is a
fully remote association manager position
that is paired with a local association
manager and manages part of the
portfolio remotely. Companies that manage
smaller communities and are run
completely via Zoom are also recruiting
from out of state or nearshore for junior
association managers. If they require
someone to attend their annual meetings,
the senior association manager can
attend or the junior association manager
can fl y in for a week during September or
October. So instead of 10 communities
with one manager, companies are putting
25-30 communities in a portfolio with a
senior association manager and one or
two junior association managers.
In the end, the goal of this structure
is to reduce the number of tasks that are
being appointed to each person or role.
Association managers are the essential
part of the HOA and they can only last
so long as a jack of all trades before the
job frustration increases to the point
that they feel burned out or must change
companies and start over.
The association manager is responsible
for the day-to-day management
of an association and ensuring everything
runs smoothly, so we have to make
sure that we are minimizing their tasks;
they should be focusing on their top
responsibilities. Having support
personnel, we see happier, more organized
employees when you pare down the
number of tasks that they are expected
to know and perform. Their productivity
and effi ciency increases, they collaborate
better, they are more empowered, and
turnover declines as your key employees
feel more supported and less chaotic.
It also gives employees a better chance
to connect with their communities and
reduces mistakes by training specialists
rather than generalists.
The change from departmental or
portfolio management to the pod model
is not a hard one to make, yet it yields
lasting improvements to the level of service
your company is able to provide and
to the quality of work and life that your
employees experience.
■ ROB BUFFINGTON IS PRESIDENT
OF GORDIAN STAFFING.
24 CONDOMEDIA November 2022
http://www.caionline.org
Condo Media - November 2022
Table of Contents for the Digital Edition of Condo Media - November 2022
Contents
Condo Media - November 2022 - Cover1
Condo Media - November 2022 - Cover2
Condo Media - November 2022 - Contents
Condo Media - November 2022 - 2
Condo Media - November 2022 - 3
Condo Media - November 2022 - 4
Condo Media - November 2022 - 5
Condo Media - November 2022 - 6
Condo Media - November 2022 - 7
Condo Media - November 2022 - 8
Condo Media - November 2022 - 9
Condo Media - November 2022 - 10
Condo Media - November 2022 - 11
Condo Media - November 2022 - 12
Condo Media - November 2022 - 13
Condo Media - November 2022 - 14
Condo Media - November 2022 - 15
Condo Media - November 2022 - 16
Condo Media - November 2022 - 17
Condo Media - November 2022 - 18
Condo Media - November 2022 - 19
Condo Media - November 2022 - 20
Condo Media - November 2022 - 21
Condo Media - November 2022 - 22
Condo Media - November 2022 - 23
Condo Media - November 2022 - 24
Condo Media - November 2022 - 25
Condo Media - November 2022 - 26
Condo Media - November 2022 - 27
Condo Media - November 2022 - 28
Condo Media - November 2022 - 29
Condo Media - November 2022 - 30
Condo Media - November 2022 - 31
Condo Media - November 2022 - 32
Condo Media - November 2022 - 33
Condo Media - November 2022 - 34
Condo Media - November 2022 - 35
Condo Media - November 2022 - 36
Condo Media - November 2022 - 37
Condo Media - November 2022 - 38
Condo Media - November 2022 - 39
Condo Media - November 2022 - 40
Condo Media - November 2022 - 41
Condo Media - November 2022 - 42
Condo Media - November 2022 - 43
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Condo Media - November 2022 - 45
Condo Media - November 2022 - 46
Condo Media - November 2022 - 47
Condo Media - November 2022 - 48
Condo Media - November 2022 - 49
Condo Media - November 2022 - 50
Condo Media - November 2022 - 51
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Condo Media - November 2022 - 53
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Condo Media - November 2022 - 55
Condo Media - November 2022 - 56
Condo Media - November 2022 - 57
Condo Media - November 2022 - 58
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Condo Media - November 2022 - 65
Condo Media - November 2022 - 66
Condo Media - November 2022 - Cover3
Condo Media - November 2022 - Cover4
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